Customer Success Lead

Join EarthOptics as a Customer Success Lead!

Our mission is to be the leading soil information company delivering maps that growers farmers ranchers and other stakeholders use to costeffectively increase yields and improve soil health and the climate. We are creating a future where traditional sampling methods are obsolete.

With the recent merger of EarthOptics and Pattern Ag we are combining cuttingedge genomic analysis data science microbiology and remote sensing to revolutionize agriculture. Our unified mission is to help farmers and ranchers sustainably increase their yields and feed the growing world through all things soil.

We are a growing company with a passion for soil health innovative technologies and supporting all within the food value chain. We currently have 140 individuals spread across 32 states and 2 countries and they come from all walks of life industries and experiences. We are deeply focused on building the future of AgTech and sustainability and helping the world see soil differently.

Our Customer Success Lead will join our Partner Success team to impact our mission through individual contributor responsibilities. We have certain criteria across all our hires at EarthOptics no matter the position or team. Regardless of the role our team embraces learning craves collaboration and is driven by a fastpaced environment. If you resonate with our values and goals we encourage you to applyeven if you dont meet every requirement. You could be the perfect fit for this role or future opportunities.

The digs:

• Job Type: Fulltime exempt.
• Work Location: This is a remote position for anyone that is authorized to work in the US and currently resides in the continental US.
• Travel: Occasional Travel.
• Start Date: July 2025
• Compensation: $95000 $100000 OTE consisting of a base salary ofannuallyplus quarterly commissions

*Your actual base pay will depend on your geographic location jobrelated skills experience and relevant education or training. EarthOptics uses compensation regions that vary depending on location so ask your recruiter to share more about the specific salary range for your preferred location during the hiring process.

What youll cultivate as a Customer Success Lead: (Your responsibilities)

• Build and maintain strong lasting relationships with dealers to foster trust loyalty and longterm collaboration. Our dealercustomers are typically agronomyfocused. businesses or agronomic input suppliers who provide EarthOptics products and services to their grower/farmer customers.
• Serve as the primary point of contact for dealercustomers ensuring a consistent and positive experience while addressing support needs either directly or through escalation to the appropriate department.
• Collaborate with Regional Sales Managers to support sales strategies and communicate the value proposition of EarthOptics products and services
• Ensure a seamless dealercustomer experience throughout the dealer journey focusing on retention satisfaction and growth.
• Identify growth opportunities and help dealercustomers sell more EarthOptics products to more of their growers/customers.
• Lead onboarding and training for new dealercustomers ensuring they are equipped to place orders collect soil samples and access agronomic results via the EarthOptics Agronomy App.
• Monitor dealercustomers activities during peak seasons (Spring and Fall) to ensure timely soil sampling and order progress against goal.
• Track dealercustomers performance identify areas for improvement and offer proactive support and guidance.
• Coordinate with product sales and engineering teams to align goals challenges and opportunities for continuous improvement.
• Occasionally travel to meet with dealercustomers participate in regional sales events and facilitate inperson training sessions as needed.

Are you our soilmate Youll bloom in this role if you have experience in: (Your qualifications)

• Bachelors degree in Business Agriculture Technology or a related field (or equivalent work experience).
• 35 years of experience in a customer success account management or other customerfacing role
• Strong customer relationship management skills with a customerfirst mindset.
• Experience in facilitating projects and customerfacing initiatives.
• Selfstarter mentality with the ability to work independently as well as within a crossfunctional team.
• Keen attention to detail with strong organizational skills.
• Capability of managing multiple tasks simultaneously in a dynamic environment.
• Demonstrated verbal and written communication skills.
• Aptitude to learn and navigate new technologies quickly often with minimal guidance.
• Ability to distill technical results into understandable and actionable recommendations.

**We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor or transfer visas at this time.

Although not required wed love to see roots in:

• Experience in the agriculture agtech or farming industry is highly preferred.
• Familiarity with CRM platforms (HubSpot Salesforce or similar) and project management tools (Asana etc.).
• Background in crop consulting
• Startup experience

Aside from the green we can offer you:

• Medical Dental & Vision Insurance 85% funded by EarthOptics for benefiteligible employees and 65% for dependents
• Companypaid LTD STD and Life Insurance
• Meaningful equity option grants
• 401k Plan Employer Match up to 4%
• 17 days of paid time off plus 10 additional company holidays
• Parental Leave
• Professional Development Stipend access to learning platforms
• Candidate Referral Program
• Above and Beyond Bonus Program
• Flexible Schedule & Hybrid/Remote Work Environment
• Regular opportunities to give feedback on our benefits offerings

How we stay grounded:

Although we have teammates working in the field inoffice and at home we aim to create a cohesive diverse and enriching environment for all of our employees. We embrace different tools to enhance our workflows and communicate intentionally both live and asynchronously. A few quick facts you should know:

• We rely on Slack to communicate. Although there are a variety of teamspecific systems to facilitate your work this is our primary!
• We love both food and emojis at EarthOptics. If hired youll come to love (and use many) taco and donut emojis.
• Our core business hours are Monday through Friday 11am4pm EST. We have teammates in every time zone and have some teams that operate outside of that timeframe. As a remote employee you are asked to honor those hours to ensure enough time to overlap with key crossfunctional teams.
• In order to maximize our remote culture we host companywide opportunities to connect (virtually and inperson) and create space for focus work. For example we have a weekly allhands standup meeting on Monday and reserve Fridays as a regular No Meeting day.
• Instead of values we believe in actionable cultural concepts. Collectively we hold one another to act and give feedback with these concepts in mind. Ours are information and intent recognition and respect and autonomy and accountability.

Inclusion and Diversity at EarthOptics:

At EarthOptics we embrace diversity and equality and stand against any form of discrimination or harassment. We base all hiring and promotion decisions on business needs job requirements and individual qualifications regardless of race color religion gender gender identity national origin age marital status parental status veteran status or disability.

We are deeply committed to welcoming and including every qualified individual. As a part of this commitment we ensure that persons with disabilities have access to reasonable accommodations. If you require assistance during the job application or interview process need support to perform essential job functions or seek other benefits and privileges of employment please reach out to us at .

Required Experience:

Manager