Media Operations Technician

The Media Operations Technician will help support our rapidly growing streaming video catalog. Youll assist with numerous content validation efforts checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multilanguage content review provisioning and servicing will be a huge plus.

The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple predictable prelaunch content readiness assessments to urgent convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers smartphones TVs gaming consoles cable boxes and other tech gadgets as theyll play a part in your daytoday work.

Your diligence in operational efficiencies will be immediately reflected on the platform ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive rapidly evolving digital marketplace.

Responsibilities:

• Support content quality control and assurance efforts prioritizing and addressing highprofile highvolume requests under tight deadlines with attention to detail
• Perform validation and content presence checks across a multitude of device platforms including mobile tablets (Amazon Fire iPad) mobile devices (iOS Android) streaming devices (Fire TV Roku) game consoles (PlayStation/Xbox) smart TVs (Samsung LG Vizio) cable provider STBs (Cox Xfinity)
• Review captions and subtitles to ensure timing accuracy and overall quality aligns with platform standards
• Verify that imagery meets platform specifications and maintains visual quality across supported devices
• Maintain quality assurance guidelines and control protocols; working with technology product and customer service teams to analyze regulate and continuously improve the onplatform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels workflows and issue management

Qualifications :

Basic Requirements:

• High school diploma and relevant certification or associate degree in Media or Communications or equivalent relevant professional experience
• 1 years experience with:
  • Content quality assurance testing protocols techniques and governance
  • Streaming apps on digital platforms and consumer products

Desired Characteristics:

• Working knowledge of:
  • Consumer playback platforms such as mobile streaming devices game consoles and smart TVs.
  • Multilanguage asset content delivery and QA
  • Content management system (CMS) publishing workflows
  • Research and consulting on publishing procedures administration protocols and industry trends
• Familiarity with:
  • Database management and API delivery specifications & workflows
  • Project management methodologies such as Agile Scrum and collaboration products such as JIRA Confluence and Airtable
  • European languages (Portuguese Dutch Polish etc.) preferred
• Bilingual proficiency in Spanish is preferred
• Television entertainment industry experience preferred
• Excellent and effective communication and collaboration skills
• Proactive problem solver with the ability to prioritize and concurrently handle multiple time sensitive requests within a highpressure environment
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD SVOD TVOD PVOD
• Experience working with numerous teams across large organizations

Eligibility Requirements:

• Interested candidates must submit a resume/CV online to be considered
• Must be willing to work evenings weekends extended hours or holidays as needed
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Ability to work in Universal City Los Angeles County California or Stamford Connecticut. 
  Must be willing to work in Stamford CT. East Coast Candidates Please Note: This role will contribute hybrid generally contributing from the office 3x a week from Englewood Cliffs NJ for the foreseeable future before being reassigned to hybrid Stamford CT.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50000 $60000