Global Junior Business Analyst - Customer Care (Hybrid in Barcelona)

As a Junior Business Analyst in our Customer Care department youll play a key role in helping us improve customer experiences through datadriven insights. Youll support the team by analyzing trends in customer feedback identifying operational gaps and assisting in the development of new support strategies. A significant part of your role will involve working closely with local Customer Care teams across different countries helping to ensure a consistent and highquality support experience for all our customersno matter where they are located. Youll contribute to building a standardized global structure that aligns with our commitment to excellence and efficiency in customer service. This is an excellent opportunity for someone who is passionate about problemsolving customer satisfaction and continuous improvement within a collaborative international environment.

How will you make an impact

• Collect clean and analyze data from the local teams to identify trends and recurring issues and their impact on KPIs  
• Develop reports and dashboards to track teams performance and KPIs 
• Collaborate with the local Customer Care teams to recommend improvements in processes 
• Support the implementation of new tools and procedures 
• Help prepare insights for internal stakeholders 
• Provide detailed analyses to support the development of datadriven solutions 

Qualifications :

What will help you thrive

• Have experience in analytics project management operations or other areas related to business development.
• Enjoy working with data identifying trends and creating insightful reports.
• Be comfortable using Excel and eager to improve your skills.
• Have worked with CRMs and experience with SQL Python or R would be a plus!
• Be fluent in both spoken and written English.
• Be naturally curious and proactive.
• Learn new tools and skills quickly and independently.
• Tackle problems with a positive solutionoriented mindset

Location: we offer a hybrid work model based in Barcelona.

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat  A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills value alignment and motivation. 

2 Hiring Manager Interview  A deeper dive into your experience and aspirations with your future manager Nikola Tyralikova (Global Customer Care Operations Lead) who youll be reporting to in this role. Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too. 

3 Business Case  Dedicated prep time to showcase your problemsolving and strategic thinking followed by a collaborative session with the hiring manager and team to walk through your findings together. 

4 References & Offer!

Why Youll Love It Here

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.
• ESOP (Employee Stock Ownership Plan) after 6 months with usbecause we believe in sharing our success!

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through crossfunctional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogot Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.