Specialist 2, Customer Operations
Specialist 2, Customer Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary
The Customer Operations oversees endtoend account operations supply chain coordination and revenue tracking. This role ensures seamless customer onboarding demandsupply alignment and resolution of customers requests while driving process efficiency and compliance.
Job Description
1. Customer Ops Account Management
Manage customer onboarding process. Work with internal teams to set up EDI VMI hub etc.
Oversee order booking rescheduling (pullins/pushouts) backlog maintenance (pricing credit blocks ship date etc) shipment and RMA (Return Merchandise Authorization) process.
Update supply commits ASN (Advanced Shipping Notice) to customers.
Resolve customer queries and escalations.
Track qualification status manage supply disposition for quality incidents/stopship scenarios.
Regular meeting with customers customer QBRs supply chain workshops etc
2. Demand Allocation & Supply Management
Monitor customer forecasts track RFQ/SFT updates and drive quarterly/monthly supply planning against sales targets.
Share supply status with stakeholders.
3. Revenue Management
Drive ship linearity update revenue tracking reports and resolve issues impacting revenue (e.g PO delays quality concerns).
Conduct quarterly Incoterm compliance checks.
4. Systems & Process Optimization
Utilize ERP systems customer portals and central planning tools to streamline operations.
Identify process gaps and implement improvements for workflow efficiency.
Qualifications :
- Bachelors degree in Supply Chain Business or related field.
- 23 years in customer operations account management supply chain roles in the industry of Semiconductor etc; Experience with MNC will be a preferable plus;
- Fluent in English (written and verbal) for daily communication reporting and documentation proficiency in Japanese will be a plus.
- Proficiency in ERP systems (e.g. SAP Oracle) central planning EDI/VMI platforms and MS Office
- Strong analytical problemsolving and crossfunctional collaboration abilities
Additional Information :
Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
