Patient Flow Coordinator

Union: NOWU 
Number of Vacancies: 1
Site: Princess Margaret Cancer Centre
Department: Systemic Therapy
Reports to: Nurse Manager
Work Model: OnSite
Wage Range: $28.10$29.84 per hour (start rate is nonnegotiable and in accordance to collective agreement requirements)
Hours: 84 & 95 Monday Saturday
Shifts: Day Shifts
Status: Temporary FullTime (6 Months)
Posting Date: May 8 2025
Closing Date: May 15 2025

Position Summary:

Princess Margaret Cancer Centre a teaching hospital of the University of Toronto has achieved an international reputation as a global leader in the fight against cancer and is considered one of the top comprehensive cancer treatment and research centres in the world. Located in Toronto Canada Princess Margaret Cancer Centre together with its research institute the Ontario Cancer Institute is a member of the University Health Network which also includes the Toronto General Hospital the Toronto Western Hospital and Toronto Rehabilitation Institute. PMH is the only facility in Canada devoted exclusively to cancer research treatment and education.

Duties

As a member of the Systemic Therapy Unit the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to followup appointments. The Patient Flow Coordinator performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs crossfunctional duties as assigned or requested; and performs other duties consistent with the job classification as required.

Qualifications :

• Completion of Grade XII or recognized equivalent 
• Minimum of one (1) year related work experience 
• Previous experience working in a Health care environment is strongly preferred. 
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting Discharge & Transfer systems) preferred. 
• Working knowledge of computer software applications preferably in a Microsoft Office environment 
• Demonstrated commitment to client service and satisfaction 
• Excellent interpersonal and listening skills 
• Strong communication organizational time management and problem solving skills 
• Strong judgment / decision making skills 
• Ability to remain calm and composed when dealing with difficult people or situations 
• Ability to work efficiently in a highpressured environment with simultaneous demands 
• Adheres to confidentiality policy for sensitive patient data and information 
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information :

Why join UHN 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN. 

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.) 

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Fulltime