Customer Success Coordinator - Mandarin Speaker

Customer operational management:

• Working with global Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally.  

• Manage a combination of customer facing and noncustomer facing operational responsibilities for your regional portfolio of customers

• Operational responsibilities examples include: Platform demonstrations program reports buyer trainings Back Office support preparation and/or delivery of data analysis preparation and/or delivery of presentations both independently and/or as CSM support

• Establish and maintain customer relationships both proactively and reactively (For example responding to incoming requests resolving user issues documenting actions)  

• Support and build advocacy among customer organization including program team champions and buyers by delivering exceptional customer support

• Liaise between customer and other EcoVadis departments (CSR analysts Operations Product Customer success) to solve customer challenges and find  solutions within reasonable deadlines

• Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer

Technical & project management 

• Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality 

• Lead and/or contribute to customer focused projects

• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications :

• 2 years successful customer support experience with large complex accounts acquired in a fast paced environment

• The ideal candidate has formal education in a related field (Supply chain sustainability business)

• Excellent communication skills (Both written and verbal) in both Mandarin and English is a must. 

• Additional language fluency is considered an advantage.

• Excellent excel and data analytical skills

• High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time

• Ability to summarize data into insights in multiple formats (For example PPT presentations) 

• Computer literate (MS office Google Suite SalesForce Project management tools)

• Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory 

• Interest to work in an international and multicultural environment

• Selfdriven results oriented and team player

• Thrives in a fast paced environment

• Passionate about sustainability

• The ability to build strong relationships both internally and externally.

Additional Information :

• Beginning: June 2025
• Full time position
• Location: Hong Kong

In return for your expertise we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employeeled resource groups
• Medical Aid coverage in accordance with company policy
• Employer MPF Contribution will be paid by EcoVadis
• Work Model: Hybrid Work Model
• Remote work from abroad policy
• Dental Benefits 
• Life & Accident Insurance
• Paid employee volunteer day

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime