Bilingual Customer Service Representative, Phones
Bilingual Customer Service Representative, Phones
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Salary Not Disclosed
1 Vacancy
Job Description
Bilingual Customer Service Representative Phones (Mom & Baby)
This is an onsite position at Medela in McHenry IL with the potential to work remotely after the training period.
Monday Friday 8:30 a.m. 5:00 p.m.
Pay Rate starting at $18 per hour
Your Experience/Who you are:
- You view yourself as a customer service professional on the phone having experience resolving issues and assisting customers troubleshoot in English and Spanish
- You have a warm professional communication style
- You have a minimum of one years experience in a call center position
- You thrive on having call quotas and routinely meet the goal statistics
- You have a reputation for keeping accurate detailed records of your customer interactions in CRM software
- You possess the fine art of balancing the quality of the call with the quantity
If this sounds like you please go to to learn about us.
This is a position working onsite during the training period in McHenry IL with the potential to work remotely.
Education and Critical Skills/Experience Bilingual Customer Service Representative
- Minimum one year experience as a Customer Service Representative preferred; measured by metrics desired
- Experience working with customers in a phone setting and able to read write understand and communicate in English and French/Spanish
- Strong multitasking and computer skills to navigate multiple systems
- Ability to cope with a fastpaced environment
- Ability to resolve issues using problemsolving logic and troubleshooting skills
- Flexible and teamoriented
- Excellent verbal and written communication skills
- Ability to manage multiple conflicting priorities
- Experience working in an environment with global objectives
Main Responsibilities Bilingual Customer Service Representative
- Professionally resolves issues by phone in accordance with company policies and procedures
- Actively participates in continuous improvement to systems identifying opportunities to enhance the quality of service and customer interactions
- Promptly responsibly and accurately handles phone calls per the departmental protocol while considering the best interests of Medela and our customers
- Conducts detailed product resolution specific to warranty guidelines
- As part of continuous quality improvement documents customer interaction and reports suggestions and complaints including any instance of injury
- Collects and maintains customer records as part of the customer relations management software
- Investigates and resolves product and return inquiries
- Routinely achieves department metrics
- Research order fulfillment requests and investigates status inquires
- Actively assists in problem solving; achieve first call resolution
- Represents Medela professionally. Avoids negative or misleading information or connotation while striving to stay within the parameters of our policies and procedures
- Adheres to the Customer Service Attendance Standard guideline
- Complies with all federal state and local laws and regulations
- Follows all Company rules and regulations including health and safety rules
- Successfully interacts with employees at all levels
- Regular reliable performance of all job duties
- Travel as may be required to meet business and customer expectations
- Performs all other duties as assigned or as may be required from time to time
- Must be able to read understand and communicate in English
- Apply principles of logical thinking to solve practical problems
Caring has always guided everything we do at Medela. As a family company you could even say its in our DNA. Over the last 60 years our company has been devoted to the science of making the most delicate form of care simple intuitive and effective. Across different stages of life our products go beyond form and function. They heal nurture health and build bonds building better outcomes through equal parts physics compassion engineering and humanity. And we have been caring for moms and babies patients and healthcare professionals for so long weve turned it into a science.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry citizenship sex protected veteran status age physical or mental disability medical condition HIV/AIDs status marital status domestic partner status sexual orientation gender identity (transgender status) weight height or any other characteristic protected by federal state or local law or ordinance.
Make it EasyFounded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Employment Type
Full-Time
