Director, Product Management - Apps Incubation, Amazon Connect

As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage daytoday operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons realworld experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are nobrainers to buy and easy to use.

Our longterm vision is for companies to use Amazon Connect to unleash the full potential of their AI and human workforces to achieve exceptional customer and business outcomes. Are you passionate about revolutionizing how organizations engage with their customers and workforce through innovative AI Join Amazon Connect at an inflection point as we expand beyond traditional contact center capabilities to transform customer and worker experience across industries. This role presents an opportunity to shape the future of customer engagement and accelerate workforces by incubating and launching new services and applications built on Amazon Connects solid foundation.

Amazon Connect is currently AWSs cloud contact center service that helps companies provide superior customer service at a lower cost. As we expand our vision beyond traditional contact center use cases were seeking a strategic leader to drive our next wave of innovation through new services and applications development. This role will be instrumental in identifying and developing new market opportunities incubating breakthrough solutions and scaling successful innovations to production with real world usage by AWS customers.

Job Summary: The Amazon Connect team is seeking a Director of Product Management Tech for New Services/Apps Incubation a highly visible leadership role focused on expanding Connects portfolio through innovation and new product development. This senior leader will drive the identification incubation and launch of new services that transform how organizations leverage Connects capabilities across diverse use cases and industries. The ideal candidate should have experience in AI/ML applications business process enterprise software customer engagement and strength in cloud architecture concepts. The ideal candidate will push well beyond the boundaries of how we think of customer and worker experience within Connect today.


Key job responsibilities
Create and execute strategy for developing evaluating and prioritizing new think big areas of opportunities
Lead the identification and incubation of new services and applications built on Connect expanding beyond traditional contact center use cases (from PRFAQ to incubation)
Drive development of innovative proof of concepts that deliver on the extensibility of Connect capabilities across agentic use cases (in customer experience and beyond) that can quickly move to production at scale

Own the evolution of Connects platform capabilities to support new use cases and verticals
Lead crossfunctional teams through the full product lifecycle from concept to launch
Develop business cases and ROI frameworks for new initiatives
Build and manage strategic partnerships to accelerate innovation and market adoption
Provide technical and strategic guidance to product teams on innovation opportunities
Drive M&A evaluation and integration for technologies that accelerate our innovation roadmap
Lead customer advisory boards to gather insights and validate new opportunities

Bachelors degree in Computer Science Engineering or related field
12 years of product management experience with enterprise software/platforms
Strong technical background with understanding of cloud architecture and distributed systems
Track record of successfully launching innovative products and services
Experience leading crossfunctional teams and influencing without direct authority
Excellence in strategic thinking business analysis and problemsolving
Strong communication skills and ability to articulate complex technical concepts
Demonstrated ability to lead multidisciplinary teams
Startup mindset

Preferred Qualifications:
Experience with contact center technology CX platforms or enterprise communication solutions
Track record of incubating and scaling new products/services
Experience with AI/ML applications in enterprise contexts
Experience with and knowledge of AWS services and cloud architecture
MBA or advanced technical degree


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $239000/year in our lowest geographic market up to $350000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.