Service Center Specialist
Service Center Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry today offering over 100 products to commercial customers in 180 countries around the growth and over 60 successful acquisitions have grown our 2022 Gross Written Premium (GWP) to $5 workforce has grown to 4300 worldwide big but not so big that you cannot make a Good Company values including integrity empowerment and commitment to customer service and a culture of innovation communication and collaboration make TMHCC a great place to work.
TMHCC Stop Loss a $2 Billion division within TMHCC leads the way in providing medical stop loss insurance sold to employers. Medical Stop Loss provides an added layer of insurance protection to employers who choose to selffund their health benefit plans. Selffunding can incur risks from catastrophic claims and Medical Stop Loss insurance from Tokio Marine HCC is designed to protect employers from that risk.
*This role is located onsite in Kennesaw GA*
Position Summary:
Key Responsibilities:
- Assist internal users with computer software and hardware problems.
- Interact with network services software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend system modifications to reduce user problems.
- Document common problems and resolutions and submit to IT knowledge repository.
- User support and troubleshoot function on all IT related activities.
- Take a lead role in creation and cataloging of knowledge articles.
- Familiar with a variety of the fields concepts practices and procedures.
- Ensure the timely process through which problems are controlled including problem recognition research isolation resolution and followup steps.
- Build training materials and documents for new services and application rollouts.
- Maintain currency and high level of technical skill in field of expertise.
- May be assisted by entry or immediatelevel team members.
Education Experience & Knowledge:
- Minimum 2 Year / Associate Degree in Computer Science a related field or the equivalent education and/or experience
- Minimum ITIL Foundation certification or progress toward achieving certification within one year of employment
- 2 Years of relevant and progressive professional experience with a minimum of one year experience in a Service Center environment
Tokio Marine offers a competitive salary and benefits package including:
- Generous paid time off (PTO) 12 paid company holidays
- 401(k) Retirement Plan with 6% company match.
- Health and dental insurance and vision plan available.
- Companyprovided longterm disability and life insurance.
- Opportunities for advancement in a successful and growing organization.
- Flexible work schedules and a great work/life balance.
- Paid Parental Leave.
- Volunteer Time Off.
- Enjoy casual dress and work in a modern comfortable office with free parking.
- Hybrid work schedule
The Tokio Marine HCC Group of Companies offers a successful dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equalopportunity employer. Please visit for more information about our companies.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
