Director, Market Operations
Director, Market Operations
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$ 145200 - 170600
1 Vacancy
Job Description
Who You Are
Youre a collaborative professional driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare dont deter youinstead you see them as opportunities to find innovative solutions that benefit the partners people and communities we serve. Honest Healths commitment to purpose innovation communities and kindness resonates with you inspiring you to bring commitment creativity and compassion into your work. Youre ready to join a team focused on reimagining primary care for a healthier future that benefits all.
Does this sound like you If so we should talk.
Who We Are
At Honest Health we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholdersfrom health systems physician organizations and payers to providers practices and patients to deliver innovative solutions that elevate care control costs and support longterm health. Guided by our core values were creating a valuedriven model that creates lasting benefits for everyone now and into the future.
For us thats just an Honest days work.
Your Role
As a Director Market Operations you will lead and optimize Honest Health program operations across your assigned partner(s) ensuring performance metrics are met partner and patient outcome goals are achieved and processes are standardized for scalability. This role involves close collaboration with market medical leadership to align clinical and operational objectives with a strong emphasis on managing partner relationships within the assigned portfolio. The Director Market Operations will work to resolve operational challenges drive strategic initiatives and support growth and performance. A key focus will be on ensuring that market activities align with Honests broader goals and your partnerships successful growth. In this role you will foster a culture of accountability and continuous improvement with leaders across the organization and your team members.
This is a direct managerial position that oversees the practice engagement function and works closely with their team and crossfunctional teams to develop practicelevel performance recommendations that are instep with Honest and our partners objectives.
The role is primarily remote; however the ability to attend inperson meetings and practice visits is required so applicants must be able to travel frequently to and around the Kalamazoo area and MidMichigan.
Primary Functions of the Director Market Operations Include:
- Support daily operations within assigned markets partnering with other operational and clinical leaders to ensure staff meet activity metrics that align with organizational goals.
- Act as the primary contact with Honest partners fostering strong collaborative relationships and resolving any operational issues that arise.
- Implement best practices across markets to ensure consistency and efficiency while developing strategies to scale operations as we grow.
- Drive partner performance to achieve organizational goals including but not limited to meeting directly with partner leadership facilities medical practices and providers in you assigned market.
- Regularly review key performance indicators with market teams and partners identifying areas for improvement and driving a culture of accountability.
- Tackle operational challenges headon using data and insights to develop effective solutions that enhance market performance.
- Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and positions the market for future success.
- Partner with market clinical leadership and crossfunctional teammates to drive and achieve desired patient outcomes.
- Manage key meetings with partner leaders and clinicians (I.e. Lead meetings summarize next steps dispatch responsibilities project manage takeaways and present results at subsequent meetings).
- Support network initiatives to ensure optimal access for partners attributed patients.
- Work alongside Finance as the voice of the market in producing targeted financial analyses.
- Build and manage disciplined project plans and processes with established target goals and timelines to ensure ontime delivery.
- Build and evolve playbooks and toolkits based on learnings and needed structuring.
- Promote Honest Health within the local market to help the community understand our business model.
- Perform other related responsibilities as assigned.
How You Qualify
You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.
- Bachelors degree in healthcare management business administration or related field; MBA or MHA preferred.
- Physically located in or nearby the Kalamazoo area or MidMichigan or willingness to travel to the assigned market as often as needed.
- 7 years of experience in healthcare operations with a focus on valuebased care or provider enablement; experience working directly with medical institutions practices and providers preferred.
- Strong leadership skills with the ability to motivate and manage highperforming teams.
- Excellent communication and relationship management skills with experience managing partnerships with medical groups or healthcare organizations.
- Proven track record of successfully managing and scaling operations in a multisite or multimarket environment
- Strong leadership skills with the ability to motivate and manage highperforming teams
- Ability to thrive in a fastpaced dynamic environment and adapt to changing priorities
- Firm understanding of care delivery processes including both frontoffice and backoffice operations; thorough appreciation for facility institution and servicebased operations preferred (E.g. Hospitals home health DME etc.)
- Strong knowledge of health plan administration and medical management services (E.g. Billing claims customer service technology care management utilization management etc.)
- Experience with government programs (Medicaid Medicare and Dual Eligibles) and understanding of the associated regulatory environments
- Proficient in Outlook Word Excel and PowerPoint; prior experience with EHR CRM and/or billing systems preferred
- Experience manipulating published reports to synthesize and/or illustrate actionable data; prior experience with Tableau Excel and/or Power BI preferred
- You are adept to change and can pivot quickly based on market needs and demands
- You can identify needs and think through clinical operational process improvements
The base pay range for this role is $145200.00 $170600.00. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for shortterm incentives and a comprehensive benefits package.
How You are Supported
Full time team members may be eligible for:
Competitive Compensation
- Attractive base salary with performancebased bonuses and rewards
- 401(k) plan with a generous company match fully vested from day one
Comprehensive Health and Wellness Benefits
- Flexible health dental and vision insurance options tailored to your needs
- Company contribution towards health savings accounts (HSA) for highdeductible health plan (HDHP) participants
- 100% companypaid shortterm disability longterm disability and life insurance
- Wellness programs and resources to support your physical and mental health
WorkLife Balance
- Generous paid time off including vacation sick leave and 11 paid holidays annually
- Two paid volunteer days to support causes youre passionate about
- Flexible work arrangements to accommodate your lifestyle
Professional Development
- Robust onboarding program and ongoing training opportunities
- Reimbursement for rolerelated continuing education and certifications
FamilyFriendly Policies
- Paid parental leave for new parents
- Dependent care flexible spending accounts
- Support for worklife integration
Collaborative and PurposeDriven Environment
- Work alongside professionals who share your commitment to Honests highquality valuebased care model
- Opportunities to contribute to meaningful projects and initiatives
Additional Perks
- Team member recognition programs
- Teambuilding events and social activities
Join us and experience a rewarding career where your contributions are valued and your growth is supported.
Honest Health is committed to ensuring fairness opportunity strong teams and full integration of team members into the organization. We take proactive steps to ensure all applicants are considered for employment based on merit without regard to race color religion sex national origin disability Veteran status or other legallyprotected characteristics.
Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email for assistance. Reasonable accommodation will be determined on a casebycase basis.
Honest Health values a secure and transparent recruitment process. We contact candidates through our official recruiting platform email or text message. When working directly with candidates Honest Health will always use an or email address. Our hiring process includes a live phone call or inperson interview before any formal offer is extended.
To safeguard your personal information Honest Health will never ask for confidential detailssuch as social security numbers bank accounts or routing numbersbefore making a formal offer. We will also never request financial transactions PINs passwords or security access details through email text Venmo or any social media platform.
We encourage all candidates to verify the contact information of individuals they interact with during the recruitment process. If you have any questions about the authenticity of a communication please reach out to our team at.
Required Experience:
Director
Employment Type
Full Time
