Information Systems Training Specialist, Lead
Information Systems Training Specialist, Lead
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Job Description
Information Systems Training Specialist Lead
Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA)
Atlanta Campus
The Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) is responsible for the collection development and maintenance of data resources to provide the foundation for all data analysis and reporting needs and supports the strategic planning and policymaking processes at Georgia State University. EDMA facilitates the flow of accurate timely information and all levels of management in obtaining information and interpreting results. For more information please visit you thrive on implementing and delivering high quality training content to various end users and working in partnership with colleagues to accomplish common goals Our Business Analytics team is seeking an IT Training Specialist Lead who is responsible for planning developing evaluating and leading the departments training curriculum. The IT Training Specialist Lead demonstrates exemplary interpersonal and communication skills approaches work with a cando or team player attitude and provides helpful courteous responsive and knowledgeable training services. The IT Training Specialist Lead ensures stakeholders are skilled in using GSUs enterprisewide reporting applications to interpret data to uncover insights patterns and trends that inform better decisionmaking.
The IT Training Specialist Lead position works closely with the technical team(s) for producing the necessary materials such as user guides presentations video content (audio/video scripts) tip sheets online eLearning WebEx course invitations and other media. The duties of the position require working with attention to detail and accuracy excellent verbal written English language communication presentation and teaching skills.
This successful candidate will provide helpful courteous responsive knowledgeable training services and have demonstrated experience in effective instructional techniques; the successful candidate is familiar with data analytics and operational reporting platforms and a proven ability to selfmotivate and work both independently and part of a team. The successful candidate will have a keen interest and ability to articulate and interpret functional aspects of institutional effectiveness.
WHAT MAKESEDMAA GREAT PLACE
A flexible work environment
Generous benefits including health dental vision tuition assistance retirement etc.
A knowledgesharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
- Develop and implement engaging effective and innovative training curriculums in different modalities: group training inperson settings online adhoc/rolebased (intermediate and advanced curricula)
- In partnership with manager/colleagues develop and maintain training content (course invitations outlines manuals presentations quick start guides videos frequently asked questions etc.) to ensure relevance and timeliness based on directives and current reporting solutions
- Conduct and evaluate the effectiveness of training and course content: designing surveys and evaluating students progress and effectiveness of training modules and learning outcomes
- Work in close partnership with crossfunctional teams to evaluate and test system upgrades and application functionality
- Troubleshoot and provide enduser support related to report inquiries and resolution guidelines
- Create digital communication to stakeholders and update the units website with critical announcements
- Promote and update the training calendar to reflect the training schedule; correspond with registered participants to ensure successful delivery: implement disseminate and archive training materials
- Verify users access levels and perform administrative tasks
- Provide helpful courteous responsive and knowledgeable service and training
- Remain abreast of new educational techniques and technology and incorporate into current training
- Able to discuss core business functionality and other use cases for interacting with enterprisewide applications and domain knowledge of institutional effectiveness
- Other duties as assigned
Minimum Hiring Qualifications:
Bachelors degree and three years of related experience or a combination of education and related experience.
Preferred Hiring Qualifications:
A minimum of 4 years experience in a training role or related experience is required: communication teaching software training.
Demonstrated experience designing and implementing visible and innovative training curricula.
Expertise in designing learning modules
Demonstrated proficiency in Microsoft Office and Office 365 applications
Subject Matter Expert in the use of Google Slides Prezi PowerPoint Canva MS Teams Camtasia Articulate 360/Storyline Adobe Captivate Qualtrics screen capture technologies or other course creation platforms
Exposure to graphic/visual design tools Adobe Photoshop or similar software
Excellent verbal and written English language communication presentation and teaching skills
Excellent interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Comfortable with public speaking and possessing demonstrated experience of being an open and effective communicator
Ability to learn quickly and flexibility in changing directions and priorities; ability to adapt to changing organizational processes; demonstrated ability to multitask and meet or exceed assigned deadlines with minimal rework
Strong interpersonal skills: ability to inspire and motivate learners
Domain knowledge of Institutional Effectiveness
Experience working with technology in higher education or similar complex environment
Familiarity with Ellucian Banner Enterprise Resource System
Knowledge of business intelligence tools and emerging training trends
Exposure to database systems or SQL language
Curriculum development
Experience in business process analysis for enterprise systems and a passion for driving positive change
A commitment to professional development learning and being mentored
To be fully considered for this position all candidates at the time of submission must provide the following documents:
A complete and accurate GSU application
Resume
Finalist candidates must submit name and contact information for three references
Required Experience:
Unclear Seniority
Employment Type
Full Time
