Tenancy Sustainment Officer
Tenancy Sustainment Officer
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Job Description
Tenancy Sustainment Officer
SO2: Starting salary 41580 rising in annual increments to 42861 pa incl LW
Hybrid Working/ Full time Permanent Role
About Us:
It is an exciting time to join Lambeth Council we have bold ambitions for the future of Lambeths communities and residents through ourLambeth 2030 Plan Our Future Our deliver on these ambitions we have embarked our transformational One Lambeth Programme ensuring we are connected by purpose in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;Equity Ambition Kindness and Accountability. For more information please have a look at our dedicatedOne Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London Lambeth Borough is a vibrant community of over 320000 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North we are proud to be the 9th largest borough in London. Our diversity is our strength with more than 130 languages spoken making Lambeth the home of the Windrush generation Londons largest LGBTQ community and a thriving Portuguesespeaking community.
With exceptional schools lush green spaces including Brockwell Park cultural gems like the Black Cultural Archives and worldrenowned institutions such as St Thomass Hospital Lambeth offers an enriching and dynamic environment.
About the Team:
We are looking to recruit an enthusiastic individual to join the Tenancy Sustainment and Support service in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.
You will be responsible for managing large and varied caseloads of often vulnerable customers who are at risk of losing their homes. You will liaise with various departments to resolve complex housing issues.
As a Tenancy Sustainment Officer you will show understanding of landlords responsibilities and obligations have the ability to prioritise workloads motivate people to engage and work flexibly with a can do attitude coupled with a friendly and teamplayer approach.
About the Role:
To provide advice and support to tenants and landlords participating in the councils private renting schemes and tenants in the private rented sector with the aim of sustaining tenancies.
To develop and maintain a high level of personal contact with tenants landlords and support agencies through casework in order to maximise engagement and minimise rent arrears and breaches of tenancy.
To be proactive in the monitoring of tenancy end dates and initiating renewal negotiations maintaining a sustainment tracer to ensure homelessness is prevented from our private renting schemes and other private tenancies.
The successful candidatewill be required to hold a valid Enhanced Disclosure from the Disclosure and Barring Service (DBS).Further information about the Disclosure can be found at detailed qualifications and requirements please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information:
For an informal discussion about the role please contact Sabira Hassan at
How to Apply:
If youre interest in this opportunity click on the apply button and complete an online application. In your supporting statement please clearly demonstrate how you meet the shortlist criteria marked with an A at shortlist stage.
We operate an anonymised application process so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines:
Advert close date: 11:59pm on Monday 26 May 2025
Interviews will be held w/c 9 June 2025
Benefits:
We believe in rewarding our staff. When you join us youll gain access to a range of benefits including:
- Participation in our 5 Staff Networks: Black Asian and MultiEthnic LGBTQ Disability Young Professionals and Womens.
- Generous annual leave entitlement starting from 27 days increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
At Lambeth we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion a Living Wage Employer and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations please clickhere.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
