Neighbourhood Housing Officer x6
Neighbourhood Housing Officer x6
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Job Description
About the role
This is a handson communitybased role where no two days are the same. Youll work directly with residents supporting them tomanage their tenancies and live well in their homes. Using your knowledge of housing law and services youll take early action to resolve issues support positive outcomes and uphold landlord responsibilities. From tackling antisocial behaviour to managing tenancy breaches and improving estates youll be out and about on your patch building stronger safer neighbourhoods one day at a time.
We want you to care about where you work and make a difference for these residents and communities.
What youll need to be successful:
- Confidence working with people in challenging situations youll build longterm relationships with residents manage sensitive conversations support vulnerable tenants and take enforcement action where needed. Youll also represent us in multiagency meetings so being calm credible and professional matters.
- Experience of delivering a technical service and using legislation youll be applying landlord and tenancy law and making decisions that impact peoples homes and lives. If your experience isnt housing youll need transferable evidence of applying technical knowledge in similar roles. In all these scenarios people skills matter to us just as much.
- Proven experience of casework partnership working and record keeping youll lead complex issues for the benefit of our residents working with colleagues across other statutory services health and social care and the Police so experience in good case management is important.
- Evidence of empowering communities and neighbourhoods we want to empower our residents to make a difference to their communities so your experience of engagement improvement projects and involving stakeholders in local decisionmaking really matters.
- Good judgement and resilience youll know when to listen when to challenge and when to escalate. This role isnt always easy and youll be trusted to manage risk make fair decisions and take action in the best interests of residents the community and for Cornwall Housing.
- A full UK driving licence and access to a vehicle this is a patchbased role covering around 500 homes where visibility matters. Youll be out meeting residents inspecting homes and estates and taking proactive steps to improve neighbourhoods.
To find out more about the role and requirements please view the Role Profile.
Our offer to you
Salary:34369 per year
Working Hours:37 hours per week
Contract Type:4 Permanent roles plus 2 fixed term contracts for 9 12 months due to an employee secondment and maternity cover. Existing CHL employees are welcome to apply as a secondment opportunity but please discuss this with your manager before applying.
Base:Hybrid working working from office home site and in the community as needed. This role requires you to typically work from the office at least 12 day/s per week.
Your base will be either:
- North East our main office in Chy Trevail Bodmin PL31 2FR
- South East Luxstowe House Liskeard PL14 3DZ
- West New County Hall Truro TR1 3AY
Were recruiting roles across all our Regions! Our NorthEast area covers from central towns of Bodmin to the seaside at Bude from Launceston and over to picturesque Padstow Camelford and Wadebridge. Our SouthEast area is from central towns of Liskeard to Torpoint/Saltash overlooking the Tamar and across our beautiful coastline from Rame Head to Looe and St Austell. Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas across to the stunning coastlines of Perranporth and St also expanding around rejuvenation schemes in Redruth and further west.
What youll get from us in return is:
- A challenge like no other Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for costofliving salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service) with the option to buy more family friendly policies and our flexible approach to work
- A senior management team who will listen and support you and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment shops wellbeing and travel through our online portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
The planned closing date for applications is Sunday 18 May 2025 (midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
We may call you week beginning 19 or 26 May 2025 to undertake a 10minute initial telephone interview. This will be during normal business hours (MonFri 9am5pm). Please let us know on your application any days/times to avoid for a) initial telephone interview and b) formal interview.
Interviews are planned for Wednesday 4 and Thursday 5 June 2025 at our main offices in Chy Trevail Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If youd like to have a discussion about the role please feel free to contact us ator
Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!
Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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