Sales Engineer, Customer Success
Sales Engineer, Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
At Arctic Wolf were not just navigating the cybersecurity landscape were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk. Were looking for a Sales Engineer Customer Success to be part of making that happen.
The Sales Engineer (SE) will contribute to our Sales Engineering and Customer Success department by supporting Customer Success Managers to help evangelize design propose and review Arctic Wolf Services to help demonstrate the business value for customers. This is a resultsoriented position and you must demonstrate that you can own building the trust and rapport with customers and Customer Success Managers. This will be done by having a high aptitude in security technology leadership and business acumen. You thrive on autonomy while being a productive team member. The character and competency you bring to the sales process and team is a critical component to this role. Ultimately you win with integrity and good intent.
Responsibilities:
- Work with customers to help educate and drive the business value of the Arctic Wolf Networks services
- Deliver technical presentations and demos with a focus on the business requirements of the customer
- Create an environment in which customers become evangelists maintain long term relationships with strategic customers to drive ongoing adoption and expansion of Arctic Wolf Networks services
- Help manage Proof of Concept deployments with potential customers balancing structured POC process while adapting to each individual customer situation
- Promotes longterm customer success by providing deployment assistance as needed by the onboarding team and leveraging best practices to drive enduser adoption and engagement.
- Represent the voice of AWN to the customers and represent the customers voice to AWN
- Assist the Customer Success Managers sales qualification and own the technical architecture design
- Light travel required / passport required
Required Skills and Experience:
- Minimum of 2 years in a customerfacing role preferably in a presales engineering capacity or consulting role focused on security solutions
- Minimum of 5 years supporting delivering or designing enterprise IT systems security focused systems desired
- Must have extensive technical experience in Networking Security Identity Management Cloud Services and Windows/Linux/Mac
- Ability to articulate the business application/value of the AWN technology to all audiences ranging from technical to executivelevel decision makers
- Excellent written verbal presentation time management and attention to detail
- You must have an I own the problem AND the solution attitude
- Strong working knowledge of Word PowerPoint and Excel
Nice To Have:
- Bachelors Degree
- CISSP GCIH CISA or CISM certification(s)
- Working knowledge of
- Previous experience selling XaaS solutions (software infrastructure SOC/Security)
- Mac OS / Omnigraffle / VMware Fusion
About Arctic Wolf:
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA () Best Places to Work USA () Great Place to Work Canada () Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
- Equity for all employees
- Flexible time off and paid volunteer days
- RRSP and 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical mental health dental disability life and AD&D and valueadded services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing .
Security Requirements:
- Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
- This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Employment Type
Full-Time
