Seasonal Operations Support Specialist

Who We Are

Great Minds is a highgrowth missiondriven organization founded by educators in 2007. As a forprofit Public Benefit Corporation we believe all students deserve access to meaningful challenging contentand all teachers deserve tools that are intuitive effective and built for the realities of todays classrooms.

We develop highquality knowledgerich math science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability coherence and practical implementationsupporting teachers not just through curriculum but with professional learning purposeful technology and responsive service that enable strong adoption and impact.

What We Build

Our productsEureka Math and Eureka Math Wit & Wisdom PhD Science Geodes and the newly launched Arts & Letters ELAare trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S. and is focused on balancing conceptual understanding procedural fluency and application.

• Wit & Wisdom and Arts & Letters ELA anchor our reading strategy with contentrich gradelevel instruction that integrates literature history and the arts grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a handson K5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations joyful rigor and deep respect for educators and students.

Where Were Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected customerinformed experiences across the full educator journeyfrom curriculum to professional learning to platform and support.

Our longterm vision is to become a true partner in impactnot just delivering curriculum but supporting educators in achieving outcomes at scale.

Job Purpose

The Seasonal Operations Support Specialist is a position that reports to the Senior Operations Strategic Accounts. This role will support the Operations Supply Chain team during peak season as a seasonal hire. This position will work with members of the Operations team to monitor and report on exceptions enter and analyze data and support the team with other administrative tasks as needed.

Responsibilities

• Monitors exceptions reporting and promptly communicate any anomalies to the Senior Manager OperationsStrategic Accounts ensuring timely awareness and response to operational issues.

• Demonstrates proactive problemsolving skills and the ability to troubleshoot datarelated issues independently.

• Escalates any issues as required to the Senior Manager OperationsStrategic Accounts for timely resolution and decisionmaking.

• Accurately enter and manage data into Salesforce to support daily case management operations.

• Applies basic analytical skills to interpret data and identify trends and insights.

• Develops and maintains routine and adhoc reports using tools such as Excel Salesforce Power BI etc.

• Actively engages in relevant team meetings providing input insights and recommendations to drive operational excellence fostering collaboration and continuous improvement within the team.

• Assists the team with various administrative tasks including documentation data collection reporting etc. to support team productivity.

Requirements

• Strong attention to detail and accuracy.

• Proficiency in Microsoft Office and data management software.

• Ability to work with large datasets and analyze complex data.

• Strong analytical and problemsolving skills.

• Excellent communication skills both verbal and written.

• Ability to work in a fastpaced environment while managing multiple tasks and demands.

• Capacity to work independently and in a collaborative environment.

• Experience with Salesforce is preferred not required.
  

Required Education

• Bachelors degree
  

Status

• Seasonal (May through September)

• Hourly Pay $19/hr

  
  

Location

• Remote
  

A resume is required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains or . If in the course of the application or hiring process with Great Minds you are contacted through another domain are requested to provide banking or other sensitive information or you note any other suspicious activity please contact

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race religion color sex (including pregnancy sexual orientation and gender identity) national origin disability age genetic information or any other status protected under applicable federal state or local laws. Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices.

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