UX Research Ops Lead, DDG Design Quality

As a Research Operations Lead you will help define how research is shared scaled and activated across the Devices & Services Design Group (DDG). You willll join our Design Quality team within Design Strategy Systems and Operations a team focused on raising the bar for quality by building the systems standards and practices that enable consistently excellent design. Reporting to the Sr. Manager of Design Quality you will support the UX Research (UXR) team which empowers Amazons Devices and Alexa businesses through highquality mixedmethod insights.

Your focus will be on building the infrastructure that makes research more discoverable consistent and reusable. This includes owning the strategy and operations for our research repository knowledge library communications channels and standardized reporting frameworks. You will lead efforts to streamline how research is documented and shared helping teams move faster with clarity confidence and connection to customer insights.

This role requires expertise in content systems and knowledge management as well as a strong program management and driving operational excellence. You will design structure in ambiguity build for scale and align stakeholders around shared practices that elevate the visibility and impact of research across DDG.


Key job responsibilities
Manage and maintain DDGs Research Knowledge Management System ensuring the research repository and insight library meet evolving team needs
Support the evolution and continuous improvement of the research repository and insights library in partnership with team leads
Implement governance models taxonomy and documentation standards in alignment with existing design and research guidelines
Partner with researchers and research ops peers to curate and maintain reusable insights that support active project work
Support team adoption of repository tools and workflows through training documentation and handson guidance
Coordinate with research and design teams to integrate knowledgesharing into existing workflows and mechanisms
Lead change initiatives driving engagement and effectively managing challenges to drive successful organizational transformation.
Proactively identify risks manage escalations and make informed tradeoffs to support scalable effective operations.
Create documentation and reporting to communicate progress impact and areas of opportunity to stakeholders.


About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. DDGs mission is to bring to life delightful easytouse and high value experiences for our customers.

3 years in Research Operations Design Operations Knowledge Management or related roles
Proven experience building or scaling research repositories libraries or communications programs
Demonstrated success driving crossfunctional programs aligning stakeholders and managing change at scale
Strong project management and communication skills with the ability to align multiple stakeholders and drive adoption across disciplines

Familiarity with UX research methods and practices
Background in content strategy research communications or research enablement
Expertise in information architecture taxonomy or metadata systems to improve discoverability and knowledge reuse
Experience operationalizing tools like Dovetail Airtable EnjoyHQ Confluence or equivalent knowledge platforms
Passion for creating systems that make research actionable accessible and impactful at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.