Customer Support Operations (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

We are seeking a Customer Support Operations Administrator to join our dynamic team based in Edgewood NY location. In this role you will be answering shareholder inquires made in writing performing account maintenance updates drafting responses for escalated shareholder inquires on behalf of the management team and forming letters advising the shareholder of additional information needed to complete certain requests. You will perform daily job duties and requirements within specified guidelines set forth by the supervisor and management teams as well as the company and the rules regulations and guidelines of SEC (Securities and Exchange Commission) and STA (Securities Transfer Association).

The associate completes all client shareholder and coworker initiated correspondence items. This includes identifying the root cause that prompted the creation of each correspondence item and reporting on the solution to each case. Additionally the representative will need to fully understand all operational processes that directly impact the shareholder experience. Correspondence items will be resolved by updating notes in Broadridges internal system and by sending correspondence directly to the shareholder or initiating a call back through Broadridges call center as requested.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge office and given the flexibility to work from home.

Responsibilities:

• Researching items including transfer reject processing status followup lost certificate applications corporate action followup replacement check inquiries and updating 1099s W8s and W9s

• Finishes the client shareholder and coworker initiated correspondence research items including identifying the root cause that prompted the creation of each correspondence research item and reporting on the solution to each case

• Drafts freehand responses to inquiries or possible critical issues

• Makes recommendations for form and process improvements

• May perform other duties/responsibilities as needed or assigned

• This job must be performed with respect for client privacy accuracy speed and dependability

Requirements:

• Very detail oriented ability to multitask and excellent time management and followup skills along with strong organizational skills

• Solid writing skills (and willingness to submit a sample)

• Ability to think critically and interpret requests received from coworkers clients and shareholders

• General typing and computer skills with experience in Microsoft Word Excel Outlook and Internet Explorer

• Ability to work with multiple persons or groups to build a common and satisfactory response to shareholder inquiries

Hourly Range:$20.00 $23.50. Bonus Eligible.

Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Please visitfor more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.