Program Manager - I , SEPO Transformation Team
Program Manager - I , SEPO Transformation Team
Posted on :
09-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Drive endtoend process transformation focusing on both shortterm improvements and longterm process redesign for outsourced operations
Lead datadriven performance optimization for outsourced teams through detailed analysis metrics tracking and implementation of improvement initiatives
Develop mechanisms to share best practices between inhouse and outsourced operations
Lead process standardization across the operations network to ensure consistency between inhouse and outsourced teams
Develop and implement best practices for vendor management and knowledge transfer
Design and develop metrics to measure outsourcing effectiveness and efficiency
Perform quantitative analysis of key process indicators to identify improvement opportunities in vendor operations
Monitor and optimize cost efficiency initiatives through collaboration with operations program product and policy team
Partner with Tools team to implement Human In The Loop Initiative for outsourced operations
Build and maintain strong relationships with vendor partners to ensure operational excellence
Identify and scale new opportunities across SEPO functions through vendor operations
Lead continuous improvement initiatives to optimize vendor performance and cost efficiency
Key job responsibilities
Vendor Management & Governance Monitor vendor compliance with contractual obligations and SLAs
Lead capacity planning and resource optimization initiatives
Drive vendor excellence through performance monitoring analyticsdriven improvements and efficiency optimization: Develop and monitor comprehensive vendor performance metrics and KPIs
Lead datadriven performance optimization through metrics tracking and analysis
Process Excellence & Standardization
Stakeholder Management
Program Management
About the team
Amazons Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on . We design and implement policies tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people process and technology to lead initiatives that will transform operations.
You will drive operational excellence across vendor partnerships through strategic leadership and datadriven performance optimization. Responsible for developing and implementing best practices for vendor management leading process improvements and establishing effective monitoring systems to track vendor performance.
3 years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Lead datadriven performance optimization for outsourced teams through detailed analysis metrics tracking and implementation of improvement initiatives
Develop mechanisms to share best practices between inhouse and outsourced operations
Lead process standardization across the operations network to ensure consistency between inhouse and outsourced teams
Develop and implement best practices for vendor management and knowledge transfer
Design and develop metrics to measure outsourcing effectiveness and efficiency
Perform quantitative analysis of key process indicators to identify improvement opportunities in vendor operations
Monitor and optimize cost efficiency initiatives through collaboration with operations program product and policy team
Partner with Tools team to implement Human In The Loop Initiative for outsourced operations
Build and maintain strong relationships with vendor partners to ensure operational excellence
Identify and scale new opportunities across SEPO functions through vendor operations
Lead continuous improvement initiatives to optimize vendor performance and cost efficiency
Key job responsibilities
Vendor Management & Governance Monitor vendor compliance with contractual obligations and SLAs
Lead capacity planning and resource optimization initiatives
Drive vendor excellence through performance monitoring analyticsdriven improvements and efficiency optimization: Develop and monitor comprehensive vendor performance metrics and KPIs
Lead datadriven performance optimization through metrics tracking and analysis
Process Excellence & Standardization
Stakeholder Management
Program Management
About the team
Amazons Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on . We design and implement policies tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people process and technology to lead initiatives that will transform operations.
You will drive operational excellence across vendor partnerships through strategic leadership and datadriven performance optimization. Responsible for developing and implementing best practices for vendor management leading process improvements and establishing effective monitoring systems to track vendor performance.
3 years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
