Case Intake Specialist - CSR
Case Intake Specialist - CSR
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.
Summary
Are you driven by empathy and compassion especially when people need it most Do you find fulfillment in helping people rather than the powerful
If you answered yes then our Case Consultant position could be the perfect fit for you!
We are seeking fulltime customer service professionals who are passionate about making a difference in peoples lives and committed to delivering an exceptional client experience. As a Case Consultant you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.
Our ideal candidate embodies the core values of our Case Control Center:
PURPOSE Passion Unity Respect Persistence Opportunity Success and Excellence.
The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM and we are looking for candidates with flexible availability including weekends.
If youre someone who values compassion demonstrates genuine empathy treats others with kindness and respect and is looking for a rewarding career in a supportive environmentwe want to hear from you!
Compensation
- $18/hour
- $250 SignOn Bonus (Eligible after 90 days of employment)
Responsibilities
- Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
- Collect and input adequate data regarding prospective cases.
- Schedule appointments for call backs to potential clients.
- Send and obtain signed retainers via email or text.
- Accept inbound calls and place outbound calls.
- Resolve client issues in a professional manner.
Qualifications
- High school diploma or GED is required; college preferred.
- Excellent comprehension and criticalthinking skills.
- Ability to work in a fun fastpaced office environment.
- Used to adapting in an everchanging environment and handling multiple priorities.
- Must thrive both in a team environment and when working independently.
- Reliable and dependable.
- Excellent comprehension and criticalthinking skills.
- Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.
#LIEZ1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For fulltime employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
EVerify
This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the I9 Form.
Privacy Policy
Here is a link to Morgan & Morgans privacy policy.
Required Experience:
Unclear Seniority
Employment Type
Hourly
