NA Client Services - HCB - Pensions MidWest - 177331
NA Client Services - HCB - Pensions MidWest - 177331
Posted on :
09-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Qualifications
The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.
Performance Objectives:
Excellence
- Perform and communicate with guidance from other team members in North America/ Canada routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g. benefit calculations forms review payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases and procedures.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firms values.
People
- Assist the wider team in more complex / project work when required.
- Accountable for own development identifying and raising any learning needs with Administration Coordinator.
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.
Clients
- Help to provide an efficient professional service to meet all client/members needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients pension schemes.
- Build and maintain a good relationship with the clients.
- Be a point of reference for standard automated cases.
- Deal with all communications within defined quality and service standards.
Financial
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.
Qualifications:
- Graduate
Requirements:
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
- Bachelors or Masters degree in any Major
- Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential
Knowledge/Experience:
- 3 6 years
Required Mindset and Behaviours:
- Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
Qualifications
to be accomplished by recruiter
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
