Risk Manager II, EMP

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast have an entrepreneurial spirit to create new solutions have an unrelenting tenacity to get things done and are capable of breaking down and solving complex problems.

The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internallydriven abuserelated issues we operate through the internalonly abuseescalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging frontline insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.

Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.

The EMP team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and highvisibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.

As a Risk Manager II (RM II) on the Escalation Management and Prevention (EMP) team you will be a global subject matter expert in handling abuserelated escalations including highseverity and Public Relations (PR) cases. You will lead investigations provide highjudgment resolutions and deliver concise summaries to senior leaders. Your role includes driving initiatives to eliminate root causes of escalations in partnership with the Risk Insights and Defect Elimination team preparing risk papers and improving decision accuracy across your assigned vectors. Additionally you will manage and deliver training programs for new team members and contribute to regional risk management initiatives to enhance customer and seller experiences. You will also coordinate key global events ensuring alignment with policies and procedures making your role crucial in maintaining operational efficiency and improving process quality.

Amazon is an Equal Opportunity Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.


Key job responsibilities
Key Responsibilities:
HighSeverity Investigations:
Conduct holistic investigations into highimpact abuserelated escalations including Sev1 and Public Relations (PR) cases.
Provide highjudgment resolving actions and deliver concise incident summaries to senior leadership.
Initial Resolving Actions (IRA):
Own and execute IRA within your specific vectors ensuring alignment with the Executive Escalation (EE) framework.
Quality Improvement Initiatives:
Lead WW quality initiatives for specific vectors by analyzing defect data and developing action plans to eliminate root causes.
Collaborate with crossregional teams to improve decision accuracy and support quality audits with insights for process enhancements.
and Manage Training Programs:
Conduct training needs analysis and develop onboarding and mentoring plans for new team members.
Lead continuous improvement initiatives to upskill team members and enhance overall process knowledge.
Management:
Drive risk assessment and mitigation initiatives in collaboration with program teams for a program/vector/process at worldwide level.
Leverage highlevel judgment to identify and address complex enforcement decisions enhancing customer and seller experiences.
and Present Risk Papers:
Regularly prepare and present risk papers that track key risk indicators escalation trends and root causes.
Provide insights and collaborate with the Risk Insights and Defect Elimination team to build solutions and implement guardrails.
Key Events:
Own the planning communication and management of key events such as Amazon Rolling Thunder (ART) and Marquee events ensuring compliance with policies and procedures.
Engagement:
Ensure timely and accurate communication with L7 leaders and other stakeholders impacting decisionmaking and maintaining operational efficiency

About the team
The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internallydriven abuserelated issues we operate through the internalonly abuseescalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging frontline insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.

Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.

The EMP team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and highvisibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.


5 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
Bachelors degree or equivalent
Experience handling confidential information

5 years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification or similar risk or compliance credentials
Experience with SQL and Excel

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