Lead Staff Engineer - IT

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems hospitals and physician practices. With over 30000 employees globally we are about 14000 strong in India with offices in Delhi NCR Hyderabad Bangalore and Chennai. Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities.

Core Responsibilities:

• Day to day support and maintenance of Genesys PureCloud Solutions

• MACD on Genesys including call flows SIP trunks etc

• Act as L3 support during issues and drive towards resolution

• Work with various internal / external application team on integrating their platform with Genesys

• Migration and implementation of Genesys PureCloud Solution

• Monitor project progress and adjust as necessary to ensure successful project delivery.

• Creation of Documentation and Knowledge base

• Responsible for managing incident and service requests

• Manage and coordinate team activities working closely with different support groups.

• Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

• Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:

• Hands on experience on troubleshooting Genesys PureCloud solutions

• Good knowledge on APIs and integrating with 3rd party applications.

• Experience on migration and implementation of Genesys PureCloud

• Strong understanding on business requirements and ability to convert to solutions.

• Knowledge on Call flows Inbound Outbound Campaigns Call Recordings and Call Monitoring

• Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.

• Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.

• Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it

• Knowledge on network routing VOIP Protocols SIP Responses Handshake communication etc.

We offer:
R1 is changing healthcare by infusing operational discipline and proprietary technology in HEALTCARE financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for HEALTCARE revenue cycle management and we have achieved leading outcomes for our customers.
A fast paced growing organization that will keep you on your toes with new ideas changes and opportunities to learn and grow in abundance.
A customer base with domestic locations plus international operations allowing for travel for certain roles.
A culture of innovation driving customer success so they can focus on improving patient care and on giving back to the community.
A Total Rewards package including competitive compensation programs with base salary and bonus opportunity the ability to choose from a variety of healthcare/dental/vision programs that are primarily funded by R1 work life balance with paid time off for vacations illness and volunteering 401k program with company match and much more!

Sound like you Lets talk!

About R1RCM:
R1 is a leading provider of revenue cycle services and Physician Advisory Services to healthcare providers. R1s mission is to help healthcare providers strengthen their financial stability so they can deliver better care at a more affordable cost to the communities they serve increasing healthcare access for all. R1s distinctive operating model includes people processes and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients physicians and staff. R1s customers typically are multiHEALTCARE systems including faithbased or community healthcare systems academic medical centers and independent ambulatory clinics and their affiliated physician practice groups.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fastgrowing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:

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