Customer Service Officer
Customer Service Officer
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Job Description
- Join a dynamic and collaborative team
- Full time 10 month parental leave contract
- Location: Footscray
Doutta Galla Aged Services (DGAS) is a notforprofit aged care organisation with over thirty years experience in providing aged care services which are affordable and inclusive of people with diverse experiences and backgrounds. At Doutta Galla everyone is welcome.
The Role:
This is a fulltime temporary position reporting to the General Manager Alliances and Partnerships. As the first point of contact at our corporate support office in Footscray you will play a vital role in the initial client experience with Doutta Galla. You will manage incoming enquiries from clients who require assistance navigating the aged care process and will provide high quality reception customer service and administrative support.
Key Responsibilities:
- Greet and welcome visitors in a professional and friendly manner
- Identify customer needs and provide excellent customer service
- Capture information accurately and documenting into Salesforce CRM or spreadsheets
- Maintain office supplies and ensure the reception area is tidy and presentable
- Professionally handle and direct calls to the appropriate staff members
- Efficiently and effectively perform general administration tasks
- Assist with scheduling appointmentsmeetings and tours for prospective employees
The Successful Candidate will have the following experience and skills:
- Provenexperience in a customer service environment
- Excellent communication active listening skills and the ability to respond empathetically
- Professional and courteous in handling internal and external customers
- High attention to detail with the ability to multitask and prioritise
- Able to work as part of a team and independently
- Knowledge and experience with CRM tools such as Salesforce Microsoft Office 365 and healthcare service platforms such as My Aged Care will be highly regarded
We offer generous notforprofit salary packaging benefits rewarding career opportunities and a supportive environment and positive inclusive work culture.
If you are interested in this opportunity please provide a copy of your resume and cover letter.
Agencies should note that unsolicited resumes will not be accepted for this position.
Required Experience:
Unclear Seniority
Employment Type
Contract
