Service Manager
Service Manager
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeLocation: Brisbane/hybrid role
Type: Permanent/full time
The opportunity
At QBE its not just what we do but how we do it we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and you have insurance CTP claims experience and a passion for leading others this is the role for you!
Your new role
Supervises the daytoday activities of the assigned CTP claims unit and provides advice to team on claims management policy guidelines and quality
Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit.
Assist with the implementation and maintenance of claims management strategies and objectives
Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
Continuous business process improvement including process and cost efficiencies/synergies
Setting reserves and authorizing payment within scope of authority settling claims in the most costeffective manner and ensuring timely issuance of disbursements
Handling of complaints and investigations of suspicious/fraudulent insurance claims
Provide technical expertise and mentoring to assist the team development
About you
Extensive people leadership experience in a general insurance claims environment
CTP claims experience would be highly regarded
Excellent interpersonal and communication skills
A natural relationship builder with solid negotiation conflict resolution and people management skills
Capacity for selfreflection and ability to work well in a team
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities.
With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too
Your career at QBE lets make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks genderequal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a rowAustralian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Why Apply Now
Learning & Growth: You will be set up for a successful career in workers compensation with a tailored 4week training pathway.
Hybrid working: We embrace hybrid working (2 days in the office and 3 days from home)
Make an Impact: We work in a unique style of insurance that supports people during some pretty big changes and partner with them for a longer period. Youll have the opportunity to create real impact along the way learn and grow professionally.
How to Apply:
To apply Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Adaptability Business Process Improvements Claims Administration Claims Settlement Conflict Resolution Critical Thinking Customer Value Management Empathy (Inactive) Individual Resilience Intentional collaboration Managing performance Mentorship Regulatory Compliance Risk Management Team DevelopmentApplication Close Date: 15/05/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Employment Type
Full-Time
