Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Checkin/checkout hotel guests in a timely and professional manner; process all payments according to established procedures.
At Staybridge Suites we want our guests to feel like part of the family which means we need you to:
Be downtoearth by being straightforward and natural
Be thoughtful by being perceptive caring and accommodating
Be sociable by being upbeat involved and friendly
Be reliable by being professional a team player and resourceful
Financial Returns:
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges completing cashier and other reports preparing deposit and counting/securing assigned bank.
Issue control and release guest safedeposit boxes.
Upsell rooms where possible to maximize hotel revenue.
PEOPLE:
Answer phones in a prompt and courteous manner.
Welcome guests in a friendly prompt and professional manner.
Register guests issue room keys provide information on hotel services and room location.
Communicate any outstanding guest requests or issues to management that may require
additional monitoring or followup.
GUEST EXPERIENCE:
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations revisions and information updates on
changes.
RESPONSIBLE BUSINESS:
Promote team work and quality service through daily communications and coordination with
other departments.
Perform other duties as assigned including guest room tours concierge services special guest requests etc.
High School diploma or equivalent plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects products and computer equipment
Use a keyboard to operate various property management and reservations systems etc.
Other:
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving reasoning motivating and training abilities are often used.
May be required to work nights weekends and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
