Order Management Coordinator
Order Management Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities / Tasks
Order Management Coordinator is responsible for managing projects assigned; From entering or releasing orders following up on part(s) availability handling emails and phone calls ensuring orders are sent to production purchasing and to the warehouse for delivery or shipped from vendors or plants through to invoicing. Order Management Coordinator will handle discrepancies with orders. Keep the dealer informed of the progress. Liaison between the dealer sales/project manager purchasing production/manufacturing and the warehouse. They are also part of a team making up the Customer Service Department and will be expected to take on tasks for the department.
Manage incoming requests via phone email etc. in a timely manner
Review revise release and manage orders/parts as required
Order related billing
Work with accounting and finance to issue downpayment requests and release orders based on credit worthiness
Work with purchasing and production planning to schedule orders based on lead times and production time slot availability and customer requirements
Meet customer and manager expectations by utilizing effective time management staying current with latest information taking ownership of tasks to completion and following up
Interface with purchasing and/or the warehouse on orders and deliveries including expedited processing for urgent requests
Communicate with key stakeholders for changes on orders that may impact expected and requested delivery and install dates
Work with other departments (purchasing logistics accounting sales etc.) in a timely and professional manner
Balances open tasks with other support priorities within the team or department when known
Generate reports to support decision makers and process improvement initiatives
Other tasks and assignments as assigned
Your Profile / Qualifications
High school diploma or equivalent; associate/bachelors degree or equivalent experience in related field
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent interpersonal and customer service skills
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problemsolving skills
Strong leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Selfmotivated and highly organized
Ability to work both independently and collaboratively within a team environment
Proficiency in data entry order management systems and Microsoft Office Suite
Ability to function well in a highpaced and at times stressful environment
Bilingual preferred
Proven experience in Order Management customer service or a related role
Working at GEA Group has significant benefits!
- 11 Paid Holidays
- PTO Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed accepted and are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
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Required Experience:
IC
Employment Type
Full-Time
