Front Office Manager
Front Office Manager
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Job Description
Raines Co. Your Future is Now
Position Summary: The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.
We offerMedical/Dental/Vision benefits a generous PTO program points based bonus daily pay an Employee Referral bonus program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a familyowned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a familyoriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
Essential Functions
- Participates in the selection of front office personnel
- Trains cross trains and retains front office personnel
- Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
- Supervises workloads during shifts
- Evaluate the job performance of each front office employee
- Maintains working relationships and communicates with all departments
- Maintains master level key control
- Verifies that accurate rooms status information is maintained and properly communicated
- Resolves guest related problems quickly efficiently and courteously
- Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
- Reviews and completes credit limit report
- Enforces all cash handling and credit policies
- Conducts regularly schedule meetings of front office personnel
- Conducts regular audits of Brand standards and makes sure they conform to QA specifications
- Maintain and uphold standards of brand and/or HP Hotels to the highest level
- Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property
Qualifications
- Minimum two years of progressive experience in hotels or related fields or a college degree and one year of related experience
- Proficient in Microsoft Office or similar computer applications
- Prior supervisory experience preferred
- Experience with brand or property specific PMS M3 Efficenter Quore and other hotel related systems preferred
- Must possess a valid drivers license and reliable transportation and the ability to run offproperty errands with minimal notice
- Must speak English fluently
- Must have excellent written and oral communication skills
- Mathematical skills include basic math percentages and variances. Problem solving reasoning supervising and motivating.
- Ability to multitask and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preemployment background check required.
Required Experience:
IC
Employment Type
Full-Time
