Sr. Account Director

Job Title

Sr. Account Director

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job Description

Manages the daytoday client relationship of one or more client accounts in the midAtlantic region within Global Occupier Services (GOS) across two or more service lines below:

1. Integrated Facility Management (including Engineering EH&S Sustainability Supply Chain Mgt. etc.)

2. Project & Development Services

3. Transaction Management

4. Portfolio Administration

5. Portfolio and Workplace Strategy

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.

This position provides management across all aspects of the accounts including but not limited to:

1. Service Delivery Excellence (including innovation best practices etc.)

2. Client Experience & Relationship Management

3. Talent Management and Team Development

4. Financial Performance (including P&L contract expansion / renewals etc.)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Obtain a thorough understanding of the clients business goals and strategies to align real estate services with these objectives

Implement the overall vision strategy and measurement metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Identify existing and new opportunities for enhancing service solutions and capabilities

Assist with risk mitigation and dispute resolution for client and C&W

Actively manage and develop account talent in partnership with HR including promotion of diversity equity & inclusion talent reviews performance reviews succession planning etc.

Support collaboration and performance of all partners including Finance HR Sourcing Legal Operations etc.

Develop and maintain account P&L management profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective crossselling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidencedbased decision making

KEY COMPETENCIES

1. Leadership

2. Customer Relationship Management

3. Technical Skills

4. Organization Design & Management Skills

5. Communication (oral and written)

6. Matrix Organization / Business Partner Skills

7. Presentation Skills

8. Business Acumen

IMPORTANT EDUCATION

Bachelors degree required

Masters degree or MBA preferred

IMPORTANT EXPERIENCE

Minimum of 10 years at management level or other similar capacity

Experience in directly leading and managing teams and managing peoplemanagers

Client P&L and contract management experience

Experience in the management of an integrated services account including Integrated Facility Management Project & Development Services Transaction Management Portfolio Administration and Strategic Consulting.

Indepth understanding of the business impact of technical contributions

ADDITIONAL ELIGIBILITY QUALIFICATIONS Ability to develop positive working relationships with agencies local government officials and business community members

Possess technical domain knowledge (one or more in IFM PDS TM PA SCON)

Skilled in financial analysis and knowledge of financial concepts

Ability to comprehend analyze and interpret complex business documents

Strong proficiency with MS Office Suite (MS Word Excel and PowerPoint)

US citizenship required

Ability for domestic travel as required (up to 20% of time)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones and printers. May be required to travel outside between client sites in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from work. In addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $187000.00 $220000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield