Zendesk Specialist
Zendesk Specialist
Posted on :
09-05-2025
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1 Vacancy
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Job Description
AppZen is the leader in autonomous spendtopay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable expense and card workflows to read understand and make realtime decisions based on your unique spend profile leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises including onethird of the Fortune 500 use AppZens invoice expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more visit us at.
Role Overview
- We are seeking a CRM & AI Tools Consultant based in Pune to support the strategic revamp of our customer support systems with a core focus on Zendesk and other AIpowered CRM platforms.
- This role will be instrumental in project managing key aspects of the transformation while ensuring stakeholder alignment tool optimization and seamless crossfunctional collaboration.
- You will report directly to the Project Manager and partner closely to drive execution across workflows integrations automation strategies and change enablement initiatives.
- This is a quarterly engagement to start with the potential for extension depending on business needs and project progression.
Key Responsibilities
- Zendesk AI Implementation & Optimization
- Tool Evaluation & Strategic Input
- Process Flow Design & Efficiency Gains
- Systems Integration & CrossFunctional Collaboration
- Enablement & Change Management
- Execution Support to Project Manager
Qualifications
- 5 years in CRM operations customer support systems or consulting/project management
- Handson experience with Zendesk (AI automation workflows reporting)
- Exposure to evaluating CRM/support platforms and presenting tool recommendations
- Knowledge of support ticket lifecycles and crossdepartmental data flows
- Experience with Jira Salesforce Slack Catalyst and LMS integrations
- Excellent communication and stakeholder engagement skills
- Strong problemsolving execution and documentation abilities
- Experience in SaaS or AIfirst environments preferred
Why AppZen
- Lead transformation in a highimpact AIfirst company
- Gain exposure to enterprisescale CRM modernization
- Collaborate with expert crossfunctional teams and a focused Project Manager
- Be part of a strategic initiative with room for extension and evolution
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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