Sr. Field Engineer (A) - Pheonix, AZ
Sr. Field Engineer (A) - Pheonix, AZ
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Salary Not Disclosed
1 Vacancy
Job Description
Oneida Professional Services (OPS) is actively seeking a highly motivated fulltime Senior Level Field Engineer (A) in Pheonix AZ.
Key Responsibilities: The employee provides support for all onsite IT activities. They consult with support teams help desks customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support systems refresh software integration and operations support. They identify analyze and repair product failures and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
- Provide oncall support by identifying researching and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions including hardware configurations and adding removing and replacing equipment components.
- Install operating system patches upgrades etc. via SCCM Software Center
- Provide remote support services for telework/home users.
- Help ensure user applications work over VPN and/or Citrix.
- Manage user relocation requests
- Ensure devices are properly encrypted.
- Local OnSite Cabling
- Provide onsite support for enterprise groups such as the network and security operation centers.
- Restart network equipment including switches and routers as directed by enterprise networking.
- Replace defective network equipment.
- Wireless Services
- Assist users with mobile communication devices.
- Provide tier 2 support including but not limited to hardware troubleshooting OS reinstall and assisting with device swapping.
- Asset Inventory Support
- Assist with physical inventory as needed.
- Assist with receiving and receipting property.
- Disposal Preparation Support
- Process computer equipment for disposal.
- Ensure disposal policies are properly employed.
- Ensure all devices are fully wiped of information before leaving the facility.
- Video Conferencing and Audio/Video O&M
- Troubleshoot system problems.
- Work with support staff for remote troubleshooting and repairs.
- Assist in setting up presentation devices and video conferencing units.
- Support pre/post application releases
- Gather analyze and report enduser support trends
- Other duties as assigned
Minimum Qualifications:
- High School with 58 years (or commensurate experience)
- US Citizen
- High degree of technical proficiency
- Excellent problemsolving skills and analytical abilities
- Must be able to obtain and hold a Public Trust Clearance
Preferred Qualifications:
- Minimum 6 months experience troubleshooting Apple Macintosh software and hardware in a customer service role
- Certification in Microsoft Operating Systems
- Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation
- CompTIA Network
- CompTIA A
- CompTIA Server
- CompTIA Security
Compensation Range: $24.24/Hour
About Us:
The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customerfocused engineering science and construction services worldwide.
Our family of companies includes:
- Oneida ESC Group (OESC)
- Oneida Professional Services (OPS)
- Oneida Total Integrated Enterprises (OTIE)
- Mission Support Services (MS2)
- Sustainment & Restoration Services (SRS)
- Oneida Engineering Solutions (OES)
- General Mechanical Corporation (GMC)
- LG2 Environmental Solutions (LG2)
- Oneida Environmental (OE)
We integrate our staff for dedicated cooperative and businesslike delivery of services to enhance our customers missions.
Equal Employment Opportunity:
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws national origin disability veteran status or other legally protected characteristics.
Oneida ESC Group participates in the EVerify program. Learn more about the EVerify program. ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Oneida ESC Group makes hiring decisions based solely on qualifications merit and business needs at the time.
Required Experience:
Senior IC
Employment Type
Full Time
