Support Engineer, Chronicle
Support Engineer, Chronicle
Posted on :
09-05-2025
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1 Vacancy
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Job Description
Impact
Ever wondered how Amazon offers the Earths biggest selection and still manages to offer lower prices every day to our customers Our retail business teams work with a massive array of vendors and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business this requires our category leaders financial analysts site merchandisers and vendor managers to quickly analyze vendors categories and brands diving deep into data showing business efficiency down to the unit sale level. The technology that enables this has huge visibility and impact and is critical to Amazons continued profitability and growth.
Innovation
Were working on the future. If you are seeking an environment where you can drive innovation. If you want to apply stateoftheart software technologies to solve real world problems. If you want the satisfaction of providing visible benefit to endusers in an iterative fast paced environment this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Retail and transforming how we do business.
Opportunity
You will be part of a team of creative topnotch engineers who work hard have fun and make history.
As a Support Engineer you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like inhouse Applications and external aplications ) track data quality catalogue datasets and their lineage detect duplication audit usage and ensure correct data semantics.
You will be responsible for crunching and providing support for petabytes of incoming data from dozens of sources and financial events around the company.
Be part of a high performance high profile team with a complete entirely localized business charter to enhance business profitability for the Amazon Consumer business.
Platform runs entirely on AWS; high scale cutting edge engineering challenges.
Very successful team that has developed a reputation of delivering results within Amazon.
We regularly research new technologies and invest for the future of our scalability
This role is on the Chronicle team within Selling Partner Services. We own the Turismo product suite which is powered by Ripple a dynamic query engine. Turismo is a well loved product with 15k users globally. Ripple is a PrestoDB based query engine that is built to scale and processes 2M queries per week. We are a full stack team with Product managers UX designers TPMs SDEs DEs and Data Scientists.
Key job responsibilities
* Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
* Work on operations and maintenance driven coding projects
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more ETL products or components
* Customer notification and workflow coordination and followup to maintain service level agreements
* Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill sets
2 years of software development or 2 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Ever wondered how Amazon offers the Earths biggest selection and still manages to offer lower prices every day to our customers Our retail business teams work with a massive array of vendors and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business this requires our category leaders financial analysts site merchandisers and vendor managers to quickly analyze vendors categories and brands diving deep into data showing business efficiency down to the unit sale level. The technology that enables this has huge visibility and impact and is critical to Amazons continued profitability and growth.
Innovation
Were working on the future. If you are seeking an environment where you can drive innovation. If you want to apply stateoftheart software technologies to solve real world problems. If you want the satisfaction of providing visible benefit to endusers in an iterative fast paced environment this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Retail and transforming how we do business.
Opportunity
You will be part of a team of creative topnotch engineers who work hard have fun and make history.
As a Support Engineer you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like inhouse Applications and external aplications ) track data quality catalogue datasets and their lineage detect duplication audit usage and ensure correct data semantics.
You will be responsible for crunching and providing support for petabytes of incoming data from dozens of sources and financial events around the company.
Be part of a high performance high profile team with a complete entirely localized business charter to enhance business profitability for the Amazon Consumer business.
Platform runs entirely on AWS; high scale cutting edge engineering challenges.
Very successful team that has developed a reputation of delivering results within Amazon.
We regularly research new technologies and invest for the future of our scalability
This role is on the Chronicle team within Selling Partner Services. We own the Turismo product suite which is powered by Ripple a dynamic query engine. Turismo is a well loved product with 15k users globally. Ripple is a PrestoDB based query engine that is built to scale and processes 2M queries per week. We are a full stack team with Product managers UX designers TPMs SDEs DEs and Data Scientists.
Key job responsibilities
* Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
* Work on operations and maintenance driven coding projects
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more ETL products or components
* Customer notification and workflow coordination and followup to maintain service level agreements
* Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill sets
2 years of software development or 2 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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