Manager, Customer Growth Account Management

About Us

At Tricentis we are pioneers in continuous testing and quality engineering. Our AIdriven codeless testing solutions empower enterprises to accelerate their digital transformation by delivering software faster reducing costs and improving quality. Recognized as a leader by industry analysts such as Forrester Gartner and IDC we partner with the largest global brands to enable innovation and excellence.

Your Role

As the Manager of the Customer Growth Account Management (CGAM) Team you will oversee a team of highperforming account managers focused on postsales customer engagement retention and expansion. Reporting to the Director of Customer Growth you will drive team strategy and execution ensuring our customers achieve measurable value and continue to grow with Tricentis. A critical aspect of your role will be enabling the team to implement processes and playbooks that prioritize highimpact activities keeping the team focused and organized for success.

Key Responsibilities

• Team Leadership and Development:

  • Lead coach and mentor a team of Customer Growth Account Managers fostering a collaborative resultsdriven culture.

  • Set clear performance goals provide regular feedback and support career development.

  • Equip the team with tools and strategies to execute processes and playbooks that focus on the highestimpact activities and maintain alignment with organizational priorities.

• Customer Success and Value Realization:

  • Develop strategies to ensure customers achieve their business goals maximizing their return on investment.

  • Drive the adoption of our solutions and establish clear timetovalue milestones.

• Retention and Growth:

  • Implement proactive strategies to ensure high renewal rates and mitigate customer churn.

  • Collaborate with the Sales team to identify opportunities for account expansion and upselling.

• Metrics and Reporting:

  • Track and report on key performance metrics including Net Revenue Retention (NRR) and customer satisfaction.

  • Ensure forecasting accuracy and provide actionable insights to senior leadership.

• CrossFunctional Collaboration:

  • Partner with teams across Sales Product Education Support and Operations to address customer needs and advocate for their feedback.

Qualifications

• 3 years of experience managing customer success or account management teams within a B2B SaaS environment.

• Proven track record of driving customer retention renewals and growth through structured postsales processes.

• Strong background in fostering collaboration between customerfacing teams and Sales for expansion opportunities.

• Datadriven approach to decisionmaking and experience leveraging insights to guide team activity.

• Demonstrated ability to design and implement processes and playbooks that streamline focus on highpriority activities.

• Exceptional communication skills including the ability to engage with senior stakeholders and articulate value propositions effectively.

Why Tricentis

Tricentis Core Values:

At Tricentis we strive for success while inspiring those around us by knowing what we need to achieve and how well achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate SelfAwareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race color ethnicity gender religious affiliation age sexual orientation socioeconomic status or physical and mental disability and other statuses protected by law.

#LISS2