Director, Client Success
Director, Client Success
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Salary Not Disclosed
1 Vacancy
Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
As a Director at Collective Health youll be a key member of the Client Success team where youll be instrumental in building strong partnerships with our clients that will lead to long lasting relationships. Youll join an incredible team of people who have worked in many facets of healthcare from traditional health plans and consulting to niche point solutions and provider systems.
Working directly with our Strategic Account Executives well count on you to collaborate with internal leadership and external stakeholders to drive a great employer experience.
What youll do:
- Be a senior strategic voice and trusted advisor in client and channel relationship management particularly with leadership contacts.
- Deescalate and resolve complex client situations both internally and externally
- Work cross functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects like our value story transparency strategy and reporting strategy
- Manage a disciplined account engagement process that revolves around building enduring relationships with clients. You will be responsible for net revenue retention goals for a market segment of our clients.
- Serve as a people manager supporting your direct reports to drive engagement and high performance in client service
- Lead client teams as an Account Director on key strategic accounts
- Lead Key broker and consultant relationships helping to craft product offerings that work for our shared book of business
- Articulate a consistent delivery of Collective Healths differentiated value proposition as well as own responsibility to tell the Collective Health story with minimal reliance upon subject matter experts
- Influence internal teams work and roadmaps by articulating market feedback and client experience considerations
- Demonstrate datadriven solutionsbased orientation to drive results for our customers and for Collective Health
- Lead account team activities including coordination of learning opportunities insights across market segments and best practices in client service
- Exude selfmotivated ownership of metricdriven results continually acting with a sense of urgency to ensure that results are attained if not exceeded
- Exemplify internal and external leadership
- Promote culture of learning and continuous improvement
- Champion perpetual change within Collective Health to ensure that we anticipate market trends and offer industryleading products and services
To be successful in this role youll need:
- Deep knowledge of healthcare/managed care business; to include most or all of the following: Selfinsured medical dental and pharmacy product knowledge underwriting risk and financial analysis skills marketing processes sales practices account management and knowledge of administrative operations.
- Customer focusability to exceed customer expectations with a strong focus on customer delivery and thinking in new and innovative ways.
- Successful track record and clear aptitude as a leader administrator manager negotiator and salesperson.
- Strong persuasion skills and effective communicator; excellent relationshipbuilding skills.
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
- Demonstrated ability to develop strong working relationships with matrix partners in the organization.
- Customer focus ability to meet customer expectations and act with a strong focus on how to deliver.
- Effective speaking and communication skills; demonstrated presentation skills.
Pay Transparency Statement
This job can be performed in a location where we have an office: San Francisco CA Lehi UT or Plano TX with the expectation of being in office at least two weekdays per week or hired for remote work in the following states: AZ CA CO CT FL GA IL MD MA MI MN NV NJ NY NC OH OR TN TX UT VA WA or WI.
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at Francisco CA Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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Director
Employment Type
Full Time
