Partnership Success Manager, Southern California
Partnership Success Manager, Southern California
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Job Description
ABOUT STUDY SMART TUTORS:
Study Smart Tutors is a college and career access organization that collaborates with partners to promote educational equity access and success by providing a diverse range of tools for students families and educators. Our mission is grounded in closing opportunity gaps and empowering communities through high-quality culturally responsive academic support.
We offer an array of college access courses at no cost to our students or their families. We are able to accomplish this by partnering with schools outreach programs and other college and career access organizations to provide efficient and effective college and career access programming and classroom-based test preparation.
To learn more about Study Smart Tutors visit us at
Position: Partnership Success Manager
The Partnership Success Manager (PSM) will act as a primary liaison between Study Smart Tutors and its partners focusing on building and maintaining strong client relationships through regular site visits consistent communication and proactive problem-solving. This role requires a hybrid approach with both virtual and in-person engagements primarily within your PSM will report to the Lead Partnership Success Manager or the Associate Director under the Partnership Success Manager Director.
Qualifications for a Partnership Success Manager include skills such as excellent communication organization interpersonal skills ability to work in a fast-paced environment problem-solving skills attention to detail and ability to handle partner inquiries and issues with professionalism and empathy. Relevant experience in partner support partner service leadership skills and/or familiarity with CRM tools specifically Salesforce or partner support software may also be preferred.
JOB RESPONSIBILITIES
1. Customer Service (40%)
- Conduct regular check-ins meetings and follow-ups with school and district partners.
- Provide data collection and analysis delivering clear and actionable data summaries.
- Ensure partners feel supported and valued through consistent and transparent communication.
- Serve as a trusted advisor to partners addressing their needs and advocating on their behalf within internal teams.
2. PO Utilization (25%)
- Actively monitor and align program schedules with purchase order (PO) numbers.
- Identify and resolve challenges related to PO utilization implementing effective solutions.
- Maintain open communication with school partners to maximize service utilization and meet contractual commitments.
3. Retention/Renewal (20%)
- Collaborate with the renewal team to support account renewals providing insights and maintaining strong relationships with partners.
- Regularly assess service delivery to ensure we meet and exceed partner expectations.
- Share feedback and data that can help refine our offerings and improve partner satisfaction.
4. Upselling (15%)
- Identify opportunities to expand services within existing partnerships through needs assessment during site visits and check-ins.
- Propose additional services that align with the schools or districts evolving needs.
- Work closely with the sales and education teams to develop tailored solutions for partners.
QUALIFICATIONS
- Bachelors Degree in education or related field
- 2 years of account management with sales experience preferred
- Experience working with first-generation students in underserved communities
- Strong project management skills with the ability to work independently and collaboratively
- Experienced in time management establishing priorities and complying with deadlines
- Expert with G Suite
- Salesforce experience
- Effective communication with strong written and oral communication skills
- Willingness to take direction and execute tasks independently
- Must have a keen eye for detail
SALARY AND BENEFITS
- Full time benefits;
- $60k potential bonuses
- Benefits:
- Simple IRA
- Insurance: Medical Dental Vision
- No cost virtual counseling and therapy services
- Unlimited paid time off
- Employee Referral Program bonus eligibility
- Tuition reimbursement
For further assistance contact the recruiting department at .
Required Experience:
Manager
Employment Type
Full Time
