Director IT

Job Summary
University of Utah David Eccles School of Business Data and Software Solutions The David Eccles School of Business is looking for a new leader for our Data and Software Solutions team. This team is responsible for all aspects of our SalesForce CRM maintenance and upgrade to Education Cloud software tool integration with SalesForce; and all School of Business Institutional Reporting for strategic analysis dashboards accreditation and rankings surveys. You will lead a remote group of 8 data analysts and SalesForce administrators providing strategic vision for the D&SS team. Additionally you will build and maintain relationships within the School of Business Deans Office Department Chairs Program Directors and other school leadership; and the campus at large serving on the Strategic IT Committee and collaborating with the University Analytics and Institutional Research Data Management and Analytics and Registrars Office. The School of Business is an innovative and energized organization with several top 20 ranked programs. We prepare our graduates to be engaged citizens in a rapidly changing global world of business and through the synergy of research education and service we strive to be among the most respected business schools in the world. We are seeking highly motivated candidates with outstanding leadership skills and expertise in either Institutional Research or CRM management and familiarity with the other. This position requires tenacity energy exceptional communication and customer service skills.

Responsibilities
Primary areas of responsibility include: Advising and assisting executive leadership team with data and metrics related to policy decisions and initiatives. Administering business intelligence systems for departments including integrating existing data sources managing user roles creating and automating reports Analyzing and reporting on data related to employee workforce using a variety of software tools including Excel Access SPSS and the Business Objects tools (Crystal reports Xcelcius Web Intelligence). Awareness of the importance of software development release cycles and evaluating new software releases from vendors. Managing the data team by determining project priorities mentoring and training on systems and tools and organizing performance evaluations. Working with IT and vendors on system fixes enhancements etc. Participating in Universitywide committees to establish customer service standards and administrative plans and policies. Creating and administering surveys and other research projects. Organizing end user training for tools and systems. Developing and implementing policies and procedures in areas of customer service staff management and budgetary goals and objectives that are consistent with University of Utahs policies in relation to the business intelligence function of department. Marketing and promoting new and existing programs and services to internal and external customers. Facilitating cooperative and collaborative community and institutional relationships. Ensuring customer satisfaction by analyzing complaints concerns and suggestions and providing appropriate followthrough. Developing strategies consistent with departmental continuous quality improvement programs. BENEFITS OFFERED WITH THE POSITION A full benefits package complete with healthcare retirement and tuition reduction options. Remote work is a possibility with this position.

Minimum Qualifications
Bachelors degree in related computer science Business Administration or related area or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership human relations and effective communications skills required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.