Patient Access Main Admissions Saturday & Sunday 7am - 7:30pm U
Patient Access Main Admissions Saturday & Sunday 7am - 7:30pm U
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Job Description
POSITION SUMMARY:
Ensures inpatient follow up on missing consents missing registration items inpatient WQs are maintained and completed. Completes direct admissions hospice admissions admitting office support. Provides support as needed to all clinical staff. Must be able to function in central treatment area environment. Performs full registration and obtains verifies and records personal demographic financial and visitspecific clinical information. Prioritizes and multitasks in a steadypaced clinical environment.
Position: Patient Access Main Admissions
Department: Patient Access Services
Schedule: Saturday & Sunday 7am 7:30pm
ESSENTIAL RESPONSIBILITIES / DUTIES:
Delivers outstanding customer service to both internal and external customers.
Ensures the integrity of the data in the hospitals information system with respect to patient demographic insurance and admission information.
Verifies patient insurance using various methods.
Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
Participates in holiday coverage rotation.
Conducts inpatient interviews.
Secures patient valuables.
Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
Demonstrates ability to handle difficult situations by using effective problem solving and critical thinking skills.
Serves as a resource for patients and others with questions regarding registration insurance eligibility and patient admission.
Collects insurance copays from patients.
Collaborates with others to ensure a positive and effective patient experience.
Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
Flexible availability to accommodate work coverage requests.
Able to accurately type at least 40 words per minute.
Relates effectively to various types of customers in a professional and courteous manner.
Utilizes supervisor or manager to resolve issues/concerns as needed.
Attends and participates in departmental meetings.
All other duties as assigned.
support all associated areas of the department: Main Admission Surgical Day Labor & Delivery Pain Clinic.
Work required holiday rotation
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
High School Diploma/GED
EXPERIENCE:
02 year of registration related experience OR a minimum of three years customer service experience
KNOWLEDGE AND SKILLS:
Sound judgment and critical thinking
Ability to prioritize and handle multiple tasks in a very busy environment
Strong organization and followthrough skills
Basic computer literacy required
Accuracy and attention to detail
Ability to work independently and as a part of a team
Strong customer service and interpersonal skills
Strong communication skills
Must be flexible and able to function within a team
Ability to maintain composure in stressful circumstances
Basic computer skills and/or facility to learn computer skills required for MS Outlook Epic
Equal Opportunity Employer/Disabled/Veterans
Employment Type
Part-Time
