Customer Support Agent - Spanish - Bucharest
Customer Support Agent - Spanish - Bucharest
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Job Description
Are you fluent in Spanish and passionate about delivering outstanding customer experiences Join our dynamic international team in Bucharest as a Customer Support Agent! We are seeking communicative proactive and dependable individuals who are dedicated to assisting customers and making a positive difference with every interaction. If you thrive in a fastpaced multicultural workplace take this opportunity to advance your career with a leading global company.
Customer Support Careers in Bucharest SpanishSpeaking Agent
As a Spanishspeaking Customer Support Agent in Bucharest you will play a key role in our mission to provide highquality service and support to our users. Your fluency in Spanish and dedication to customer satisfaction will help us maintain our excellent reputation. This customer support position in Bucharest is perfect for problemsolvers who value empathy professionalism and enjoy helping others in an energetic and supportive environment.
Position: Customer Support Agent
Location: Bucharest Romania
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Give players a detailed and quality response by email or chat to any questions or requests about the game platform in order to maintain a high level of satisfaction.
- Ensure the registering monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- Evaluate the possibility of providing a direct response or transferring the request to another service.
- Reach the individual and collective objectives (KPI) set by management.
- Accept feedback and respect the implementation of improvement plans.
- Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure.
- Take on different schedules as support is guaranteed 24 hours a day by various teams.
REQUIREMENTS:
- Native/fluent in Spanish (C1) and English both oral and written.
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Good writing ability and ability to easily use online communication software and ticket management systems
- Good command of IT tools such as Word Excel and Outlook as well as any other online communication software
- Service and customer satisfaction oriented. Empathetic and diplomatic
- Previous experience in contact center within a similar role
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being team player at the same time
OFFER:
- A friendly work environment that is adapted to reaching optimal performance
- Leadership by talents values trust and autonomy
- The opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Park)
- Meal allowance
- Private health insurance
Apply for Your Next SpanishSpeaking Customer Support Job in Bucharest
If you are enthusiastic about supporting people love working in an international environment and are committed to innovation and inclusivity we want to meet you! Apply today to become a Spanish Customer Support Agent in Bucharest. We welcome applications from all backgrounds genders and identities and we are proud to offer a diverse and inclusive workplace.
Employment Type
Full Time
