Customer Service Agent - French

Are you fluent in French and passionate about creating exceptional customer experiences Join our international team in Bucharest as a Customer Service Agent! We are looking for communicative proactive and reliable individuals who are dedicated to supporting customers and making a positive impact with every interaction. If you thrive in a dynamic multicultural workplace this is your opportunity to grow your career with a leading global company.

Customer Service Job in Bucharest FrenchSpeaking Agent

As a Frenchspeaking Customer Service Agent in Bucharest you will be central to our mission of providing outstanding service and support to our users. Your fluency in French and commitment to customer satisfaction will help maintain our high standards. This customer service position in Bucharest is ideal for solutionoriented empathetic and motivated people who enjoy engaging with customers in a vibrant environment.

Position: Customer Support Agent

Location: Bucharest Romania

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Give players a detailed and quality response by email or chat to any questions or requests about the game platform in order to maintain a high level of satisfaction.
• Ensure the registering monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management.
• Accept feedback and respect the implementation of improvement plans.
• Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure.
• Take on different schedules as support is guaranteed 24 hours a day by various teams.

REQUIREMENTS:

• Native/fluent in French (C1) and English both oral and written.
• Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Good writing ability and ability to easily use online communication software and ticket management systems
• Good command of IT tools such as Word Excel and Outlook as well as any other online communication software
• Service and customer satisfaction oriented. Empathetic and diplomatic
• Previous experience in contact center within a similar role
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently while being team player at the same time

OFFER:

• A friendly work environment that is adapted to reaching optimal performance
• Leadership by talents values trust and autonomy
• The opportunity to progress and specialize with our internal mobility system
• A competitive salary package linked to the Romanian market
• The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Park)
• Meal allowance
• Private health insurance

Apply for Your Next FrenchSpeaking Customer Service Job in Bucharest

If you are passionate about helping people enjoy working in an international environment and are committed to inclusivity and innovation we want to hear from you! Apply now to join us as a French Customer Service Agent in Bucharest. We welcome applications from all backgrounds genders and identities and are proud to foster a diverse and inclusive workplace.