Skills required
Senior Cloud Ops (Cloud Infra) Level 2 professional for managing and maintaining Cloud infrastructure across all platforms
Azure and Google Cloud professional level certifications are mandatory
Candidates should have at least 3 years of experience in Cloud Operations specifically in GCP and Azure and 2 years of experience in OS support
Experience in managing and troubleshooting Windows Server OS environments is preferred.
- Basic understanding of DevOps tools like DockerKubernetesJenkinsTerraform etc.
Knowledge of Active Directory Group Policy DNS and DHCP is essential.
Excellent problemsolving and troubleshooting skills.
Strong communication and teamwork abilities.
Knowledge with the ITIL framework is highly valued.
Roles & Responsibilities:
As a Senior Cloud Ops (Cloud Infra) Level 2 professional you will be responsible for managing and maintaining Cloud infrastructure across Google Azure and Amazon platform
Will manage and coordinate the daily activities of the Cloud Ops team as an L2 SME guiding engineers in managing infrastructure resources in a cloud environment.
Act as the Single Point of Contact for all platform and infrastructurerelated issues within the customer environment. This includes operating support and troubleshooting to ensure the smooth functioning of systems.
The individual will be responsible for technical decisions leading troubleshooting and providing solutions to problems for their immediate team and across multiple teams.
Monitor the health of cloud resources and perform daily/weekly health checks.
Monitor the ticketing support queue for all incidents and Service Requests.
Respond and resolve incidents and service Requests within the response and resolution SLAs.
Collaborate with Cloud engineering team for any L3 level issues and provide solution
Experience with incident management and problem management is required.
Plan and implement infrastructure OS upgrades and capacity expansions based on business requirements.
Regularly backup systems and implement disaster recovery procedures to ensure business continuity.
Monitor and optimize infrastructure for performance cost efficiency and security.
Implement and maintain security best practices for Cloud including IAM firewall rules and encryption.
Maintain a hardening checklist and ensure that all resources are hardened according to the standard in build and run operations.
Provide 24/7 support for Cloud Operations to customers across regions.
microsoft azure,google,azure,ops,active directory,linux server os,problem-solving,dhcp,dns,google cloud platform (gcp),itil,cloud infrastructure management,windows server os,infrastructure,cloud,cloud operations,group policy,teamwork
Senior Cloud Ops Cloud Infra Level 2
