This is a remote position.
Schedule:
- 40 hours per week
- Monday to Friday 9AM to 6PM Parkinson QLD time (or 7AM to 4PM Manila time)
- Includes 1 hour unpaid break
Client Overview
Join a dynamic Australian import/export business during an exciting growth phase as they expand into larger facilities. This established company handles international shipping and logistics maintaining strong relationships with customers while managing complex order fulfillment operations. As they scale their operations they re seeking a dedicated virtual team member to support their customer service and administrative functions.
Job Description
Take ownership of customer communications and administrative operations in this engaging virtual role. You ll be the primary point of contact for customer inquiries while managing crucial documentation and order processing tasks. This position offers the perfect blend of customer interaction and administrative coordination allowing you to develop your skills while contributing to the company s expansion. Working with a supportive team you ll help streamline operations and enhance customer experience while enjoying the flexibility of remote work.
Responsibilities
- Manage incoming customer inquiries and maintain professional communication via email
- Process and track customer orders from receipt through fulfillment
- Coordinate with the warehouse team on shipping label generation and documentation
- Monitor freight bookings and provide tracking updates to customers
- Handle followup communication to ensure customer satisfaction
- Maintain organized digital filing systems and documentation
- Support team members with various administrative tasks
- Future opportunity to handle customer phone support
- Collaborate with the warehouse team to ensure smooth order processing
Requirements
- 2 years of operations experience as an admin assistant or similar
- Excellent English communication skills both written and verbal
- Strong customer service orientation with a professional demeanor
- Proficient in basic computer operations and email management
- Detailoriented with excellent organizational skills
- Ability to work independently in a virtual environment
- Experience with shipping documentation preferred but not required
- Reliable internet connection and quiet home office setup
- Available during Australian business hours
- Longterm career mindset
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Job ID: ZR22941JOB