Spa Supervisor
Spa Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Rate of Pay: $20.87/hour
The Spa Supervisor will supervise the spa department and oversee all spa groups. Under the direction of the Spa and Recreation Management team oversee spa reservations reception and facilities. Maintain day to day operations of the spa facility to assure a smooth 5Star experience while exceeding every guests expectation all while maintaining a positive working environment.
What you will be doing:
- Attend to the needs of the guests following Fairmont Grand Del Mar Standards.
- Demonstrate a professional and positive demeanor with members and guests.
- Accountable for all front office reservations group sales and public area operations.
- Develop and motivate staff to meet and exceed established service standards.
- Create and maintain a professional safe and nurturing environment where the experience at The Grand Del Mar lends itself to making a difference in our guests lives.
- Participate in and lead training for support staff in the areas of safety guest service and team building.
- Address staff and guests concerns or questions resolving appropriately.
- Take ownership of any guest or staff related problem and handle accordingly.
- Assure a clean crisp and sanitary spa facilities
- Participate in spa reservations front desk group sales and attendant staff to ensure the staff is informed trained and inspired.
- Maintain availability and dedication to Fairmont Grand Del Mar being available to work weekends holidays and evenings.
- Work cooperatively and professionally with all departments.
- Attend regular meetings as directed by the Spa and Recreation Management Team.
- Comply with all Grand Del Mar Company safety and health policies and procedures.
- Maintain a thorough knowledge of all Spa treatments Recreation activities and take home products as well as all retail products.
- Keep management informed with all guest staff and program issues.
- Stay current on all department information become wellversed and trained in its application.
- Perform other duties as assigned by Manager.
- Maintain the work area to ensure a safe and sanitary environment.
- Share all pertinent information and give appropriate feedback to staff members.
Qualifications :
- Must be professional service oriented accurate gentle and work with attention to detail striving to exceed the expectations of every guest every time.
- High School Diploma or equivalent preferred.
- Valid California Drivers License; CPR certification within 90 days of hire.
- Some computer knowledge helpful; not required.
- Knowledge of Microsoft Office application Book4Time Resort Suite (will train) and basic accounting principles.
- Excellent personal appearance good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
- Reliable and energetic with strong communication skills.
- Flexible schedule required.
- Ability to work well with others.
Additional Information :
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
