Technical Support Specialist (Onsite in Indianapolis, IN)
Technical Support Specialist (Onsite in Indianapolis, IN)
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Salary Not Disclosed
1 Vacancy
Job Description
To help continue our rapid growth and solve our clients toughest problems we need a Technical Support Specialist to join the team in Indianapolis IN. If you love to solve problems and add value please consider what your typical days might look like
- You will provide amazing support to our clients greatly exceeding their experience of what anyone else has ever done for them.
- You will escalate customer support requirements as appropriate communicating relevant information (such as criticality and timeliness) and confirming acceptance of the escalated issue.
- You will prepare desktops laptops and miscellaneous hardware for customers.
- You will keep customer documentation uptodate and accurate.
- You will deliver assigned operational and project commitments to customers utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
- You will perform customer maintenance activities on behalf of the customer team.
- You will monitor the customer teams assigned alerts in conjunction with the live helpdesk and respond appropriately.
- You will work collaboratively with teams of smart thoughtful people to best meet the needs of our clients.
- You will demonstrate the ability to organize prioritize plan and deliver your work and commitments in a timely manner.
Qualifications :
Some of the qualifications and skills we are expecting include the following:
- You should possess excellent communication and customer service skills both written and oral
- You should be able to explain technical challenges and solutions to just about anyone regardless of their background
- You should be willing to participate in an oncall rotation and provide afterhours support as necessary
- We require at least 13 years of experience as a Desktop Support Specialist or similar role
- Prior experience working for a Managed Service Provider (MSP) is preferred
- Servers: Active Directory File Permissions Domain Backups Antivirus
- Network: Firewalls Switches Wireless Voice DHCP TCP/IP DNS VPN
- Computers: Computer Replacement IPCONFIG details Joint to Domain Printer Installs Antivirus
- User Support: User Profile Migrations Outlook Setup Mobile Device Setup (email)
- Applications and Products: Office 365 SharePoint QuickBooks
- Must be legally authorized to work in the United States for any employer without sponsorship
- Must live in the Indianapolis IN area as this is an onsite position
Additional Information :
What you should know about us:
- We are humble hungry and smart. We solve big problems serve lots of clients and are entirely committed to delivering transformative outcomes.
- We are team players deeply dedicated to the mission of the organization and to helping everyone around us be successful.
- We compensate well rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
- Our leaders work hard serving as shining examples of what it means to live out our values. They are servant leaders helping their teams to be successful in all possible ways.
- We have a great benefits package including selfmanaged PTO 401k contribution matching parental leave and professional development opportunities
- We pride ourselves in having the best talent in the industry and hope that youre up for the challenge!
What our team members say about us:
- I love our true empathy and concern for our clients its very rare and appreciated. It is a pleasure to be a part of an organization like this.
- I learn something new every single day and I feel like Im a part of building an organization that has legs. I appreciate that Im consistently humbled by the talent and caliber of our team.
- The culture of the company is amazing and the climate of my team is great. The benefits that employees are offered are better than competitors and the oneonone presence that my team lead gives is extremely beneficial to me.
All qualified applicants will receive consideration for employment without regard to age color sex disability national origin race religion or veteran status.
Equal Opportunity Employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
