IT Support Helpdesk and On-site Support
IT Support Helpdesk and On-site Support
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1 Vacancy
Job Description
Trucell is seeking an individual with an outstanding attitude and strong IT skills to join our team as a Field and Support Desk Technician in Western Australia. In this role you will:
- Support our Business Development Manager based in Western Australia with local sales projects and local support.
- Attend to jobs locally ensuring highquality service delivery to our clients.
- Collaborate with our 15strong technical team providing and receiving support for various tasks and requests.
- Initially work from home transitioning to an office environment as we establish a physical presence in Western Australia.
Qualifications :
Experience and Education:
- MUST HAVE 1 year of IT experience.
- Bachelors degree in Information Technology Computer Science or a related field is preferred but not mandatory.
- Relevant certifications such as CompTIA A Microsoft Certified Professional (MCP) or similar are highly desirable.
Technical Skills:
- Strong proficiency in configuring installing monitoring supporting and managing ICT environments.
- Experience with network configuration and troubleshooting.
- Familiarity with cloud services (e.g. AWS Azure) and virtualisation technologies.
- Proficiency with Windows and Linux operating systems.
- Provide Tier 1/2 technical support.
- Ability to triage and escalate incidents according to policies and procedures.
Operational Abilities:
- Follow defined service quality standards occupational health and safety policies and procedures to ensure highquality safe services and workplaces.
- Provide operational support (onsite and remote) to client sites as required.
- Provide training in the desktop environment and applications to end users where required.
- Develop and maintain ICT documentation including knowledgebase articles and work instructions.
- Prioritise tasks meet deadlines and manage workflows to ensure tasks are completed in a clientfocused manner within defined service levels.
- Conduct thorough investigation and diagnosis of incidents providing timely remedial action to ensure agreed service levels are maintained.
- Update maintain and work within procedures for the maintenance of one or more technical domains.
Soft Skills:
- Provide excellent customer service with effective organisational and communication skills.
- Ability to negotiate advise and work collaboratively with others to reach decisions.
- Strong analytical and problemsolving skills.
- Ability to work independently and in a team environment.
- Excellent time management and organisational skills.
- Strong written and verbal communication skills.
- Strong attention to detail and a commitment to delivering highquality work.
- Ability to learn new technologies quickly and adapt to changing environments.
Additional Requirements:
- Meet enterprise service levels by applying ITSM processes.
- Experience with help desk and remote support tools.
Additional Information :
- Be part of an exciting international expansion driving growth in a new market.
- Work with a supportive Australian team and industryleading partners like LG.
- Opportunity to shape the future of radiology IT services in Chile.
- Competitive salary and opportunities for growth as the business develops.
How to Apply:
Please send your resume and a cover letter detailing your experience and vision for growing Trucells business in Chile to Email Address.
Note: This role is critical to our expansion and the selected candidate will play a pivotal role in establishing Trucells reputation as a trusted provider for radiology IT services in Chile. We are also employing a local IT Field Technician to provide technical support and work closely with the BDM to meet customer needs effectively.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
