Senior Data Center Operations Analyst

The Senior Data Centre Operations Analyst will oversee the daytoday operations of data centres ensuring the smooth functioning of critical infrastructure encompassing

• Capacity deployment and space utilisation. 
• Budgets material procurement and maintaining facility stock
• General operational uptime/maintenance scheduling
• Vendor management
• Builds and deployments
• Strategic global projects
• Cross organizational collaboration 
• Developing documenting and evangelizing a catalogue of standards and best practices for data centre operations

Availability for 24/7 support as needed.

All interested candidates must be willing to work during offhours for scheduled maintenance emergencies and oncall situations.

Key Responsibilities

• Troubleshooting of facility and racklevel events within internal ServiceLevel Agreements (SLAs)
• Responsible for the installation of preintegrated racks individual servers and network appliances including stacking wiring and cable management.
• Performing root cause analysis of equipment failures
• Ensuring all safety procedures are adhered to while performing work
• Performing regular audits as required.
• Coordinating with the onsite delivery and shipping of all equipment

Qualifications :

Essential Requirements

To be considered for this role the team is after someone with 

• Bachelors Degree in Computer Science Engineering or a related IT field along with relevant certifications and/or equivalent professional experience.
• 3 years of experience in data centre operations and or facility operations with a record of increasing role responsibility.
• Extensive experience in installing monitoring and maintaining data center IT equipment.
• Experience in managing vendors in a data centre environment.
• Handson experience in hardware breakfix with servers and network appliances.
• Working knowledge of networking/server architecture and hardware.
• Strong focus on process orientation and experience in developing processes.
• Strong analytical skills with the ability to multitask several issues.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication customer focus problemsolving conflict management time management and interpersonal skills required.
• Dedicated to ongoing professional development skill enhancement and fulfilling all necessary onthejob training requirements.
• Fully compliant with all physical security procedures and policies.
• Local Language
• Open to travel domestically and internationally.

Preferable Requirements 

• Experience in building new data center sites
• Taking ownership of all the ongoing responsibilities in the Data Centre.
• Excellent General documentation skills with particular emphasis on technical processes and standards.
• Proven ability to work with crossfunctional teams in highly technical multidisciplined projects.
• Technical understanding of data centre facilities and infrastructure including power HVAC structured cabling rack management and security is a plus
• Knowledge and experience in ITIL process methodologies CCNA CompTIA Hardware is a plus.
• Experience with CISCO Juniper and other commodity networking devices

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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