Bilingual Customer Service Representative
Bilingual Customer Service Representative
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Job Description
Position Description
Duties and Responsibilities:
Respond to moderately complex telephone inquiries concerning child support and parenting time cases; provide case status and payment information; explain child support policies and procedures.
Enter retrieve and update child support case information on the Texas Child Support Enforcement System (TXCSES).
Make introductory calls on Focus on Collections and Services (FOCAS) cases as assigned.
Screen incoming client calls according to departmental procedures in a courteous manner. When necessary refer clients to other agencies from the referral list provided.
Route other calls to the appropriate staff personnel in a timely manner.
Ensure reception area is kept clean and organized.
Ensure that clients sitting in the reception area conduct themselves appropriately.
Make necessary client appointments and schedules.
Maintain specific daily data on client requests appointments referrals etc.
Type and prepare appointment letters as necessary.
Prepare and assemble incoming documents for scanning according to Enterprise Content Management (ECM) guidelines.
Create scanned document batches.
Import and convert documents into usable file formats as needed.
Ensure verify and release batch information from scanning if accurate.
Index documents and add any necessary metadata.
Ensure images are properly identified and tied to the correct case metadata.
Ensure all paper documents have been properly scanned and are available in Virtual Case Folder (VCF). Retrieve data from state level unidentifiable folder as needed.
Ensure images are assigned to the appropriate staff member for review.
Prepare routine or periodic reports.
Document scan and route to appropriate staff all incoming mail and facsimiles.
Process office mail daily.
All incoming mail must be stamped sorted scanned indexed and distributed daily per policy.
Process outgoing mail daily.
Monitor postage meter balance to ensure availability of funds.
Route and distribute all case files to the proper location according to department procedures.
Maintains the file room ensuring that all documents are properly filed and court files are in their proper location.
Prepare correspondence appropriately distribute and file documents Deliver and/or pickup documents reports etc. from Domestic Relations Office and other County departments and buildings as required.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please call (713)or email.
This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.Requirements
All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80%.
see testing instructions in the General Information section below.
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
Two (2) years fulltime customer service receptionist secretarial or child support experience required.
Knowledge Skills and Abilities:
Must take the HRT Clerical Skills Test and score a minimum of 80%.
- Knowledge of Microsoft Word for Windows and Windows 2000/XP.
- Strong communication and telephone skills.
Bilingual English and Spanish required.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Knowledge of Microsoft Word for Windows and Windows 2000/XP. Strong communication and telephone skills.
General Information
Required Experience:
Unclear Seniority
Employment Type
Full-Time
