Danish Customer Support
Danish Customer Support
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Job Description
Key Responsibilities
- Respond to Customer Inquiries: Handle customer questions and concerns via phone email chat or social media in a timely and professional manner.
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Resolve Issues Efficiently: Identify customer problems and provide appropriate solutions escalating complex issues when necessary.
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Maintain Product Knowledge: Stay up to date with product or service features to accurately assist customers.
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Document Interactions: Log all customer interactions feedback and resolutions in the CRM or ticketing system.
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Follow Up on Issues: Ensure unresolved cases are tracked and customers are kept informed until their issues are resolved.
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Support Sales and Onboarding: Guide new customers through product setup or account creation processes when required.
Qualifications
- Native or fluent Danish speaker with strong communication skills.
- Proficiency in English is advantageous.
- Previous experience in content moderation or a similar role is preferred but not mandatory.
- Strong attention to detail and a good understanding of online community standards.
- Ability to work independently and collaboratively in a teamoriented environment.
- Effective organizational skills and time management abilities.
Benefits
- Competitive salary with performancerelated incentives.
- Hybrid work model that allows flexibility between remote and onsite work.
- Comprehensive training and onboarding program.
- Opportunities for professional growth and career advancement.
- A dynamic and supportive work environment.
Work Schedule
- Fulltime position with shifts from 7 PM to midnight.
Employment Type
Full Time
