Project Support Agent
Project Support Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
Under the direction of the Project Manager the Project Support Agent assists the Key Accounts Project Coordinator by handling a high volume of project tasks with efficiency and accuracy. This is a nonsupervisory position.
Responsibilities:
Provide Outstanding Service to Dealers Consumers and Service Providers:
Maintain good attendance and adherence to schedule
Answer and respond to a high volume of phone calls emails and chat contacts from customers in need of support
Support multiple queues
Follow posted protocols and service bulletins to properly execute project tasks
Create parts orders and dispatch service technicians
Document and maintain comprehensive customer and project case records
Efficiently utilize tools and resources
Promote a positive and collaborative team atmosphere with coworkers
Execute project tasks with efficiency and accuracy
Complete all required training and ongoing education
Other duties as assigned
Education:
Minimum high school diploma or equivalent required
Experience:
Demonstrated customer service experience required
Minimum of 1 year call center experience preferred
Other Requirements:
Working knowledge and experience with Microsoft Office suite or comparable software
Excellent written and verbal communication skills
Think critically to analyze and solve problems
Benefits:
We offer an excellent compensation package and teamoriented work environment with growth opportunities. Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Product discounts
Wellness programs
EOE/M/W/Vet/Disability
#ZR
Required Experience:
Unclear Seniority
Employment Type
Full-Time
