Service Appointment Coordinator - Bdc Service
Service Appointment Coordinator - Bdc Service
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Job Description
The Service Appointment Coordinator (BDC Service) will work in a call center environment with multiple priorities and workload. This position is responsible for scheduling installation and repair appointments coordinating installation dates and times with customers and automotive repair services. Ensure that customer and service personnel questions are answered on a timely and professional basis. Prioritize and process both inbound calls and email requests in a timely and professional manner.
- Schedules service and repair appointments coordinates appointment dates/times with dealership hours of operations and confirms appointments with customers.
- Answers inbound/makes outbound calls using dealership contact system with accurate logging information.
- Enter Data into the computerized customer and work order database.
- Field customer questions complaints and inquiries in an expeditious and professional manner.
- Document items appropriately in a highly detailed manner.
- Contact customers to schedule/reschedule service and parts updates and notify technicians and service personal of any changes in scheduling.
- Notify technicians of any cancellations prior to the scheduled arrival time.
- General office duties as assigned i.e. faxing copying filing etc.
2 years customer centric general office experience required; Telecom experience preferred
- 1 years dispatch/call center environment strongly preferred.
- Must present a highly organized aptitude with multitasking and time management skills.
- Ability to communicate effectively in a courteous and professional manner.
- Must be able to handle a highpressure environment with little supervision.
- Proficient in MS Office including Outlook Excel and Word.
- Ability and flexibility to work any assigned shift between 7:30 am and 6:00 pm PST.
Minimum Education: High school diploma or GED
Required Experience:
IC
Employment Type
Full Time
