SATCOM Technician

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation Command & Control as well as Communications Information and Cyber Defence functions thereby also facilitating the integration of Intelligence Surveillance Reconnaissance Target Acquisition functions and their associated information exchange

The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring deploying and defending communication systems for NATOs political decisionmakers and Commands. It operates on the frontlines against cyberattacks collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATOs technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission we require specialized advisory services to enhance our interim workforce capacity.

NIMSC SATCOM Business Unit provides NATO and its Partners with scalable protected secure reliable and integrated SATCOM Services with focus on NATO Operations Crisis Response Missions Exercises and Business Continuity. NIMSC SATCOM has LifeCycle responsibility for SATCOM Capabilities and Services. NIMSC SATCOM offers Capabilities and Services that are designed integrated and tested to operate based on Satellite Communication Technologies accessible from any location on the Globe. NIMSC SATCOM operates the NATO Satellite Communication (SATCOM) Ground Stations in Kester (BEL) Lughezzano (ITA) Atalanti (GRC) Izmir (TUR) Eggemoen (NOR) Costa Da Caparica (PRT) and supports NISRF Sigonella Catania (Italy ).

Role Duties and Responsibilities

Installation and Setup:

• The complete Installation and configuration of all elements of a satellite communication system.
• Baseband elements such as: SATCOM modems routers switches media converters matrix switches line amplifiers and other active and passive elements.
• Low and high power RF elements such as: UP/Down Converters Intermediate and high power amplifiers LNAs RF over Fiber converters and other active and passive RF elements.
• Antenna elements such as: Motor DC/AC power/servo drives gearbox Antenna control system elements Dehydrator.
• Monitor and Control system such as: workstations servers gateways Digital signal processors network elements and analogue/digital interface elements.
• Software such as: Windows Linux Network IOS proprietary system monitor and control application software software system configurations.

The Updates/changes of hardware and software configuration:

• on all satellite station elements as required or ordered / requested.
• Satellite link setup network baseband and RF configuration.
• Software / configuration update and patches on all systems as required.
• The installation of Power/data cable and fibre optic cable maintaining labelling and updating asbuilt documents.

To support the local Power technician in install and setup of:

• Power generation and distribution systems.
• Heating and cooling systems.
• Ancillary systems. (Fuel water supply domestic and fire protection.)

Maintenance and Repair:

• All active/passive SATCOM Power HVAC security and ancillary
• elements/systems following the guidelines and instructions of the specific system
• preventive maintenance procedure to ensure the systems are functioning correctly.
• Frequency: Daily weekly monthly 3 monthly 6 monthly and yearly inspections

Conduct regular preventive maintenance tasks:

• Cleaning of all active and passive elements/systems SATCOM Power HVAC security ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure.
• Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure.
• Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure.
• Assist power technician in preventive maintenance tasks as required.
• Frequency: Daily weekly monthly 3 monthly 6 monthly and yearly inspections.

Diagnose and repair:

• Any issues with SATCOM Power HVAC security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.
• Replace faulty components and update software of SATCOM Power HVAC security ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.

Service Delivery Support

• Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.
• Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers.
• Configuration management: Maintain accurate records of services provided and customer interactions in TTComms ITSM and Logbook.
• Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current onsite support team on a 24/7 basis.

Others

• They will participate in the daily reporting and planning activities (daily standups) as well as the required participation in workshops events and conferences related to the supported services as requested by the service delivery manager.

Essential Skills and Experience

• At least 5 year of experience as a satellite technician or in a similar role.
• Good knowledge of electronic and RF measurement instruments proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Valid drivers license and reliable transportation

Desirable Certifications

• Preferred Certification CompTIA A or Network certification

Education

• High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.

Working Location

• Atalanti Greece

Working Policy

• OnSite
• Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.
• Additionally there might be a need that during the month services to be provided on a rotating shift schedule which can include weekdays weekends and national holidays. These shifts are typically 24 hours in duration followed by a subsequent 5day off period (max. 5 shifts per month)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance