UX Research Manager
UX Research Manager
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Job Description
Youll lead the UX Research team whose focus is to provide actionable insights for PMs and Product Designers throughout the software development lifecycle from discovery to delivery and iteration whilst setting up Ops to democratize access and scale UXR reach across the organization. Were especially keen to talk to candidates with a strong background of gaining trust from nondesign stakeholders influencing the roadmap and paving the path for teams success. A strong operational mindset will come in handy alongside your communication and leadership skills. We look forward to hearing stories of your experiences in similar roles the good the bad and the ugly!
Your mission should you choose to accept it:
You thrive on building exceptional teams and feel genuine joy watching them succeed!
- Youre deeply committed to nurturing your team of researchers championing their work and careers with dedication. You truly believe your primary mission is creating an environment where they can flourish.
- With your impressive history of building leading and scaling teams you bring confident energy to any teameven those you inherit rather than build from scratch.
You get genuinely excited about shaping products from strategic roadmaps to granular design decisions!
- Youre fascinated by agile development and the beautiful harmony of researchers designers and product managers working as a cohesive unit.
- Your appreciation for data shines through as you blend quantitative and qualitative insights to build compelling cases for continuous improvement.
- You thrive on collaborating with product and design partners inspiring everyone across the organization to embrace usercentered thinking in everything from strategic roadmaps to feature decisions.
- You confidently navigate complex siloed organizations engaging effectively with VP and Directorlevel stakeholders.
Youre truly excited about creating transformative impact at a company committed to becoming truly customercentred!
- Youre eager to partner with the Director of Design Operations and design leadership to create an energizing environment where researchers and designers feel fulfilled and make meaningful impacts.
- You excel at operationalizing research to scale its impact democratizing access to insights across the organization and empowering teams to make customerinformed decisions.
- Youre passionate about helping organizations harness research to become truly customerfocused and aspire to be a thought leader in this space.
- Youre not afraid of AI taking your job but curious and eager to incorporate it at all levels in your day to day.
- As a dedicated collaborator effective communicator and inspiring servant leader youre valued as the problemsolver everyone enjoys working with!
Youll be a great fit if you bring a few of the below with you:
- Extensive experience in UX research (8 years) with at least 3 years in a team lead role within a SaaS or B2B environment.
- Excellent communication and presentation skills with the ability to articulate complex research findings to diverse stakeholders.
- Strategic thinking and ability to align user research initiatives with business goals product strategy and user needs.
- Proven experience in managing and mentoring a team of UX researchers guiding their professional development and growth.
- Strong expertise in a wide range of qualitative and quantitative research methods including usability testing interviews surveys and ethnographic research.
- Proficiency in research tools and software used for data collection analysis and visualization.
- Bachelors or masters degree in humanComputer Interaction (HCI) Design Psychology Sociology or a related field is preferable.
As part of our team you will receive strong support and encouragement to engage in community events. This includes opportunities to contribute to blog posts participate in talks and much more. We believe in fostering a collaborative environment where your voice and ideas can shine!
Required Experience:
Manager
Employment Type
Full Time
